Sr Field Service Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

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Job Description:

The Senior Field Service Engineer is responsible for delivering advanced technical support and service to customers, ensuring optimal performance of FormFactor probe systems and accessories. This role combines hands-on maintenance and installation with leadership in technical training, escalation management, and cross-functional collaboration to drive product improvement and customer satisfaction.

Key Responsibilities:

• Perform preventive and corrective maintenance at customer sites.

• Install FormFactor probe systems and accessories, including final system acceptance according to defined protocols.

• Troubleshoot and repair equipment, providing support via telephone, email, and on-site visits.

• Communicate effectively and professionally with customers to ensure high-quality service.

• Complete work orders and service calls in a timely manner, adhering to FormFactor standards.

• Participate regularly in training and certification activities to maintain technical proficiency.

• Conduct technical training and instruction for FormFactor Field Service Engineers and end-users.

• Manage and resolve technical escalations, ensuring timely and effective solutions.

• Collaborate cross-functionally with internal departments (Engineering, Product Management, etc.) to support ongoing product improvement initiatives.

Physical Requirements:

• Ability to routinely bend, stoop, and lift equipment weighing between 40 and 80 pounds; heavier items may require team assistance or lifting aids.

• Capability to travel extensively by air for U.S. domestic assignments and occasional international trips.

Currently, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD,
MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously
evolving and being updated, please check back with us if the state you live in is on the exclusion
list.

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Education & Experience:

Pay Range:

Pay Range Explained:

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.