Branch Coordinator

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include:
• Reconciliation of delivery and installation (D&I) reports,
• Risk management reporting (accidents, OSHA, DOT, etc.)
• Fleet inventory reconciliation.
• General office/facilities/administrative duties to include:
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Receiving and distributing incoming mail and/or deliverables.
• Facilitating location employee timeclock use and reporting
• Collaborating with HR and Managers in onboarding new hires.
• Other duties as assigned.

Inventory & Material Coordination (as applicable):

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Requirements:

• High school diploma or GED
• 3 or more yearsa applicable experience
• MS Office (Excel/Word/Outlook) proficiency
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening,
• Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred:

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

Personal Characteristics:

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused