Senior Billing Analyst

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Williams Lea is hiring for a Remote Senior Billing Analyst!

The Senior Billing Analyst is a key resource for the client's billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.

Location: Columbus, OH (remote)

Pay: $27.25 - $28.00/hour

Schedule: Monday to Friday 9:00 am to 6:00 pm

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free on-site Gym
• Onsite Cafe
• Company Provided Parking
• Additional Employee Perks and Discounts

Job duties

(* denotes an "essential function")

• *Perform work editing, preparing or processing legal invoices and prebills/proformas according to established procedures and guidelines

• *Submit and manage rejections of electronic invoices in designated client system

• *Assist customers with billing/e-billing inquiries, troubleshoot issues and follow-up with operational areas on the client side.

• *Understand and comply with all assigned client billing guidelines and demonstrate understanding through use of effective communication

• *Meet contracted deadlines for accepting, completing, and delivering all work

• *Execute accruals, budgets, and information and data requests

• *Execute monthly invoices as assigned

• *Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems

• *Provide workflow guidance to more junior team members

• *Serve as value-added subject matter expert and support resource for billing staff

• *Perform daily departmental duties as assigned

• Ensure the team is current on relevant billing topics and activity

• Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities

• Communicate issues and resolutions timely, effectively, and professionally

• Serve as back up to fellow team members, as appropriate

• Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements

• Assists with updating documentation relating to special billing arrangements.

• Create and maintain required spreadsheets to track/monitor various functions as needed.

• Interact with clients in person, over the phone or electronically with care and professionalism

• Complete special projects as assigned

• Adhere to Williams Lea policies in addition to client site policies

• Train new Billing Analysts/Associates

Job qualifications

• Associate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history

• Strong analytical and critical thinking skills

• Minimum four years of billing experience in a law-firm or professional organization required. Five years or more preferred.

• Must be a team player with strong interpersonal skills

• Superior customer service and a demonstrated ability to work in challenging and dynamic environment

• Self-directed with a strong work ethic; capable of working independently with limited supervision

• Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required

• Ability to multitask and meet stringent deadlines in a fast-paced work environment.

• Excellent organizational and time-management skills.

• Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros

• Experience working with client Document Management Systems (DMS)

• Ability to create spreadsheets, manipulate data and generate reports

• Detail oriented with excellent organizational and time-management skills

• Excellent verbal and written communication skills with ability to effectively present results to senior management

• Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff

• Ability to professionally handle matters of a sensitive nature with confidentiality

• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred

• Ability to work overtime as needed during peak or critical periods.

• Ability to maintain the highest level of confidentiality.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans