New

Desktop Support Technician

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Syracuse
Dec 20, 2025
We're looking for a Desktop Support Specialist who can deliver dependable, high-quality technical support for end users. This role requires someone who is adaptable, proactive, and able to work independently while maintaining strong communication and collaboration with peers and stakeholders. Key Responsibilities * Diagnose and resolve issues with computers, monitors, printers, and related hardware. * Coordinate with onsite technicians to ensure successful hardware repairs and troubleshooting. * Prepare, image, ship, and track laptops, desktops, and accessories. * Maintain accurate asset inventory throughout the device lifecycle. * Manage incident and task tickets in ServiceNow, meeting defined SLAs. * Provide exceptional support to users both in person and remotely. * Create and update documentation and knowledge base articles for the team. * Collaborate with other IT teams to resolve cross-functional issues. * Offer training and assistance to users when needed. Required Skills * 2-3 years of experience in desktop or IT support roles. * Strong troubleshooting skills for hardware and software issues. * Experience with Active Directory, Office 365, and related tools. * Familiarity with ticketing systems like ServiceNow. Nice-to-Have Skills * IT certifications or equivalent education. * Knowledge of AV systems and troubleshooting. * Experience with tools like Intune, SCCM, and Azure MFA. Job Type & LocationThis is a Contract position based out of Syracuse, NY. Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Syracuse,NY. Application DeadlineThis position is anticipated to close on Jan 2, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.