New

Service Desk Technician

TEKsystems
$18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Dec 20, 2025
Service Desk Technician Entry Level \| OnSite Position Overview The Service Desk Technician is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests. This role involves troubleshooting hardware and service desk issues, monitoring system alerts, and ensuring the integrity of operational systems. The technician will also participate in projects, perform system configuration tasks, and support testing of new software releases. Strong communication skills, technical aptitude, and the ability to remain calm under pressure are essential. Key Responsibilities * Provide customer support by answering calls and assisting with troubleshooting hardware and service desk issues. * Act as a backup operator to ensure system integrity. * Monitor error logs, system alerts, and communication networks; escalate issues according to established protocols. * Perform data entry into scheduling systems and validate accuracy. * Complete daily checklist tasks accurately and efficiently. * Participate as a team member on assigned projects. * Conduct User Acceptance Testing for new software versions. * Execute system configuration requests as assigned. * Monitor processing errors, perform preliminary troubleshooting, and escalate when necessary. * Perform other duties as assigned. * Work during highdemand periods, including special event blackout dates. Top Skills * Passionate problem solver with strong troubleshooting abilities and a calm demeanor under pressure. * Detailoriented with excellent verbal and written communication skills. * Ability to multitask effectively in a fastpaced environment. * Technical aptitude (e.g., basic computer knowledge, hardware repair, system support). Core Skills * Help desk support * Service desk operations * Troubleshooting * Customer service * Technical support Additional Qualifications * Open to learning new tasks and responsibilities. * Strong teamwork and adaptability. * Preferred: Associate's or Bachelor's degree. Experience Level Entry Level - suitable for candidates with prior service desk or IT support experience. Work Environment * Onsite role within a closeknit team. * Longterm opportunity in a growing organization. * Flexible to support highattendance event periods. Job Type & Location This is a Contract to Hire position based out of Louisville, KY. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Louisville,KY. Application DeadlineThis position is anticipated to close on Jan 2, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.