Strategic Account Manager - Services

Job Description:

The Strategic Account Manager, Services is responsible for managing key client accounts, developing long-term relationships, and fostering a deep understanding of the clients' business needs. This role focuses on ensuring customer satisfaction and maximizing the potential of strategic partnerships. The Strategic Account Manager, Services will serve as the primary point of contact for clients, with a specific focus on Lifecycle support. They will work closely and will be the stakeholder and connection between the commercial and services teams, ensuring that their needs are met and exceeded through innovative solutions, exceptional service, and dedicated support.

What you'll do

Account Management:

• Develop and maintain strong, long-lasting client relationships.
• Serve as the lead point of contact for all client account management service matters.
• Support contracts negotiations and closure of agreements to maximize market share and associated profits.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Collaborate with internal teams to identify and grow opportunities within the North American region.

Strategic Planning:

• Develop strategic plans for key accounts, aligning with clients' business objectives.
• Identify new business opportunities within existing accounts.
• Conduct market research and analysis to understand the competitive landscape and client needs.
• Provide strategic insights and recommendations to clients to help them achieve their goals.

Service Excellence:

• Ensure a high standard of service delivery to clients, addressing their needs promptly and effectively.
• Collaborate with customer support teams to resolve issues and enhance client satisfaction.
• Develop and implement client service improvement initiatives based on feedback and best practices.
• Regularly engage with clients to understand their service experience and identify areas for improvement.

Performance Management:

• Monitor and analyze account performance metrics.
• Prepare and deliver regular reports on account status, including sales metrics, forecasts, and key performance indicators (KPIs).
• Address client queries and issues promptly to maintain high levels of client satisfaction.

Collaboration:

• Work closely with the sales team to identify and secure growth opportunities.
• Collaborate with product development teams to ensure client feedback is incorporated into product improvements.
• Partner with marketing to develop tailored marketing initiatives for key accounts.
• Coordinate with customer support to ensure seamless service delivery and issue resolution.

What you'll bring

Education / Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field;

Skills:

• Strong negotiation and sales skills.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to analyze and solve complex problems.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• Customer-centric mindset with a passion for delivering exceptional service.
• High level of integrity and dependability with a strong sense of urgency and results orientation.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to travel as needed to meet with clients and attend industry events.

Preferred Previous Experience:

• 5+ years of experience in account management, sales, or related fields, focusing on strategic accounts, preferably with a technical bias.
• Proven track record of meeting or exceeding sales targets and managing large client accounts.

Salary: The salary range for this position is $118,000 -$130,000 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Why join us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.

• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.

• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.