Customer Service Representative

Are you on the hunt for a new job?

Let Staffmark make it easier for you! As one of the nation's top staffing agencies, we have decades of experience connecting job seekers with the right opportunities that align with their goals. We're committed to helping you develop your career. Right now, we're hiring a Customer Service Representative in Perry, NY.

Schedule: Training schedule: Monday-Thursday, 8:00 am-5:00 pm, and Friday, 8:00 am-4:30 pm. After training, employees move to a flexible schedule: Monday-Thursday, 8:00 am-9:00 pm, and Friday, 8:00 am-7:00 pm, with one required evening shift until 9:00 pm per week.



Pay: $17.20/hr.

Key Responsibilities:

• Contact debtors to inform them of account delinquencies and discuss repayment or resolution options.
• Conduct skip-tracing to locate debtor contact and employment information.
• Handle incoming and outgoing collection calls, negotiate payment arrangements, and document all interactions.
• Follow detailed scripts, procedures, and all Federal/State laws and company policies.
• Gather and verify information for accounts involving wage garnishments, litigation, or other special circumstances.
• Maintain accurate records and coordinate with supervisors on complex or escalated accounts.

Qualifications:

• High school diploma or GED required; at least 1 year of collections experience preferred.
• Minimum 1 year of collections experience
• Strong communication, organizational, and customer service skills.
• Proficient in typing and using computer systems and office software.
• Detail-oriented with the ability to follow strict procedures and regulations.
• Able to work independently and maintain professionalism
• Bilingual is a plus

Staffmark Employee Benefits

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!

If you're still reading this ad, you must be interested!

Hit the "Apply Now" button to start our easy application process. You can even complete it with your phone!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.