UX Director (Hybrid Work Schedule)

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• On-site work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

As the UX Director (Chief User Advocate) you will be at the core of making finding and buying parts fast, easy and maybe even fun! You will establish a team of UX professionals experienced with collaborating on or driving user research, interviews, surveys and design. You will translate your research into user flows, customer journey maps, mockups, and wireframes for both our website and mobile apps (iOS and Android). You will work closely with our business partners, users and development team to create the best user-driven experience possible for new features and functionality. Advocate for qualitative and quantitative feedback to drive customer behavior to find ways of reducing friction throughout the purchase process.

A Typical Day

• Establish, own and drive the UX practice including definition, strategy, execution, measurement and governance, putting our customers at the center of your design strategy.
• Infuse a customer-back mindset across the organization. Be the champion and change leader to integrate User Experience into cross-functional processes and evangelize across the Parts Town business.
• Actively engage with the customers and product leaders to prioritize roadmap capabilities that deliver easy and innovative customer experiences that drive successful business outcomes, and maximize user adoption, utilization, and retention.
• Lead and mentor a team of UX researchers and designers, build a culture of inspiring design outcomes, and drive streamlined execution to deliver UX projects on time, on scope, and on budget.
• Develop and maintain a compelling and frictionless user journey for all user groups that engage within the Parts Town ecommerce channels. Continually validate those experiences using qualitative and quantitative user feedback.
• Ensure a consistent, on-brand UX across channels and touchpoints along the customer journey, so customers know and trust the experience.
• Lead creation of a UX component library and specifications for simplified and consistent ecommerce capability development
• Partner with product management, marketing, engineering, customer insights, and customer success organizations to measure product usage using UX metrics and seek alignment on how product roadmap capabilities will move the needle on the key metrics.
• Stay current on industry trends, design standards and technological advancements, and competitive analysis working with the product, marketing, business, and innovation teams.

To Land This Opportunity

• You have 5+ years in a UX leadership role in defining and executing a UX practice and can demonstrate portfolio evolution and execution.
• You've delivered a proven track record of successful user experience research and/or design of omni channel applications.
• You are Comfortable presenting to senior leadership.
• You are a player coach who can think as well as do, happy at 30,000 or 1000 ft view to engage on business strategy, as well as dive deep to a pixel level to coach the UX team and lead by example.
• You are well versed with UX best practices, design principles, and execution models.
• You are highly data-driven in decision making practices and executive reporting.
• You have experience designing for enterprise class software services and working in an Agile development environment.
• You have experience incubating new product offerings in new segments in nimble iterations; you appreciate and frequently utilize prototyping to facilitate iterative design.
• You possess phenomenal written and verbal communication skills; you inspire others and inject energy and enthusiasm into the organization.
• You are a deep believer and subscriber to a growth mindset mentality, where decisiveness and failing fast and forward is embraced.
• Your B2B ecommerce experience is a plus.
• You appreciate how exciting and rare it is to work at a company with such extraordinarily sustained growth - Success means more opportunities to develop and deliver truly innovative technology, and that motivates you.

About Your Future Team

The Ecommerce team is a fast-growing group that embraces the rapid change that comes with incredible growth. We bring our whole selves to work each day - personality and all - in true Parts Town style.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $141,449.87 - $209,503.47 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.