IT Support Technician

Kansas Children's Service League is looking to hire a full-time IT Support Technician in Wichita, KS. This position earns a competitive wage between $20 to $24 per hour and works a Monday - Friday schedule with occasional evenings and weekends.

About Kansas Children's Service League
Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents.

As a team member of Kansas Children's Service League, you'll enjoy the following benefit offerings and more based on selected cafeteria options and employment class:

• Medical, Dental, & Vision Insurance
• Pet Insurance
• Critical Illness & Accident Insurance
• Flexible Spending Account / Health Savings Account
• Paid Life Insurance
• 401(K) & matching offerings
• Family Friendly Paid Wellness Leave
• Paid Vacation & Wellness Time
• Paid Holidays
• Employee Wellness Program
• Earned Wage Access
• Telework Options
• Infants at Work Program

For more details on our benefits, please visit our KCSL Career site.

Expectations for All Employees:

At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer.

Job Summary

The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network.

Essential Job Functions

Technical Support

• Respond to technical inquiries via phone, email, chat, or in person.
• Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications.
• Log, track, route, and update employee issues in a ticketing system.
• Provide step-by-step guidance to users, use remote tools, and perform diagnostics.
• Escalate unresolved or complex issues to higher-level support.
• Document all interactions, resolutions, and contribute to knowledge base articles.
• Follow up with customers to ensure customer satisfaction and complete resolution of issues.
• Train users on new software or hardware, creating new training materials as requested.

Education & Experience

Required

• High school diploma or equivalent
• 1 year of technical school or 1 year of computer support Help Desk work experience
• Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi

Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• One or more years of work experience on an Information Technology Help Desk
• Experience with Windows Server (2022 and 2025)
• Experience with Active Directory and Group Policy Management
• Experience with Microsoft 365/Teams/Intune and Azure