New

Terry Center Client Services Representative

North Carolina State University

$ 34,602 - $ 58,870

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Dec 22, 2025

Job Posting Information

Posting Number	PG194797SP
Internal Recruitment	No
Working Title	Terry Center Client Services Representative
Anticipated Hiring Range	$36,050 - $38,000
Work Schedule	Exact schedule is TBD based on the clinical team assigned.
Job Location	Raleigh, NC
Department	CVM Teaching Hospital
About the Department	With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, a state of the art specialty healthcare, and expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	The Client Service Representative is the heart of our hospital's experience and the crucial first point of contact for all clients, referring veterinarians, and visitors. This role is essential for ensuring a professional, compassionate, and seamless experience while upholding the hospital's operational and financial standards. You play a vital role in client retention and overall satisfaction by delivering exceptional communication and service in every interaction. Key Responsibilities: Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process. Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments. Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations. Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation. Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs. Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements. Ability to lift up to 30 pounds, with or without reasonable accommodations.
Other Responsibilities	Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Preferred Qualifications	Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines. Excellent verbal and written communication skills, and strong organizational and multitasking skills. Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	12/22/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/07/2026
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume".
Special Instructions	Please include as attachments a resume/CV and contact information for at least 3 professional references.

Position Details

Position Number	00111775
Position Type	SHRA
Position Classification Band Title	Administrative Support Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 34,602 - $ 58,870
Salary Grade Equivalency	NC09
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	192001 - CVM Teaching Hospital
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.