Material Logistics Order Administration

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Material Logistics Order Administration

Location(s): Cary, NC
(Remote)

Role Overview
The Material Logistics Order Administration role supports ongoing Customer Service Material Logistics (CS ML) operations while the internal team executes a major SAP system upgrade (P40 to P58), with a planned go-live in October 2026. These resources will backfill and stabilize daily operations throughout the project lifecycle.

• Location Requirement: Must reside in the greater Raleigh-Durham-Cary (RDU) area.
  • Rationale: IT support needs and quarterly onsite meetings.
• Training: Remote onboarding with job shadowing and 1:1 Teams-based training.

• Flexibility: Ability to cover alternate shifts during staffing shortages.
• On-Call: Participation in an on-call rotation approximately once every eight weeks.
• Candidate Requirement: Shift availability must be clearly listed on the resume.

• 7:30 AM - 4:30 PM (2 positions noted).
• 8:30 AM - 5:30 PM (1 position noted).
• 9:30 AM - 6:30 PM (1 position noted).

• Respond to inbound phone calls and email inquiries related to parts, tools, and source orders.
• Create, research, track, and escalate spare part and tool orders as needed.
• Monitor shipments, backorders, and delivery exceptions.
• Expedite orders and resolve semi-complex fulfillment issues.
• Collaborate with internal teams including:
  • Field Service Engineers.
  • Technical Support Engineers.
  • Customer Care Center.
  • Parts Return teams.
• Coordinate with external vendors and logistics partners (XPO, DHL, FedEx).
• Reconcile shipment discrepancies and ensure accurate order fulfillment.
• Utilize SAP and related logistics and carrier systems (Outlook, FedEx/DHL portals)

• Minimum 1+ year of professional work experience.
• Entry-level candidates acceptable; call center experience not required.
• SAP experience not required due to highly customized environment.

• Strong computer proficiency (Microsoft Office).
• Highly organized and detail-oriented.
• Ability to multitask in a fast-paced, occasionally high-pressure environment.
• Proactive, adaptable learner with a results-oriented mindset.
• Strong customer service orientation.

• Excellent written and verbal communication.
• Clear, professional phone and email etiquette.
• Ability to analyze information and make sound decisions.
• Collaborative, team-focused approach with strong relationship-building skills

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.