Escrow Processing and Secondary Investor Reporting Supervisor

This position is responsible for supervising the daily operations for escrow administration and secondary market investor services of the Bank's residential mortgage, commercial, business banking, consumer and home equity loan portfolio. Workflows are to be monitored to ensure completion in accordance with the Bank, state and federal regulatory and investor guidelines.

• Supervise the daily work related to escrow items, including but not limited to: flood insurance, property insurance, lender placed insurance, private mortgage insurance and real estate property taxes across all applications. Ensure accuracy of work and resolve issues within the scope of authority.
• Supervise the daily work related to secondary market investors for all reporting and remitting activity. Ensure accuracy of work and resolve issues within the scope of authority.
• Possess a comprehensive knowledge of the Horizon Loan, Mortgage and General Ledger System functionality.
• Coordinate with management and monitor new release testing. Keep abreast of new system features, research usefulness and implement when appropriate.
• Coordinate with management and participate in all aspects of loan data conversions.
• Develop assigned colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly. Perform annual evaluation of employees.
• Responsible for creating, implementing and updating loan escrow and investor related procedures for all loan products and applications. Serve as application administrator as appropriate.
• Develop strong working relationship with all internal customers; providing assistance and training when needed. Ensure superior customer service is provided to all customers.
• Continually seek opportunities for process improvement and gains in efficiency through the evaluation of current practices and the implementation of system functionality
• Assist management with monthly and quarterly reporting items
• Assist management during internal and external audits
• Assist management on special projects and perform other servicing related duties as assigned
• Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policies and procedures and ensure all related team members are appropriately informed

• Minimum 2 years in a loan related leadership role
• Minimum 2 years of experience working with loan escrow administrative and secondary market investor loan activity
• Knowledge of CFPB, GLBA, RESPA, Flood Regulations, Reg Z, SCRA
• Knowledge of FNMA, FHLMC and FHLB guidelines
• Possess strong organizational skill
• Possess strong analytical skills with numeric aptitude
• Possess strong written and oral communication skills
• Proficiency in Microsoft applications

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities.

As one of The Boston Globe's "Top Places to Work" for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.