Facilities Team Manager

Facilities Team Manager
FM division FM District Operations
Job class title CO Mgr 2-Facilities Mgmt
Job code 9742FM

Position Overview
Facilities Management is a department within University Services which is composed of the departments and people who deliver the non-academic operations across the University of Minnesota system. Facilities Management (FM) is responsible for all buildings, grounds and the energy management needs of the University of Minnesota Twin Cities campus. Facilities Management works to provide a safe, reliable and welcoming campus in support of the University's mission of teaching, research and outreach. FM's responsibilities include over 25 million square feet in more than 280 buildings across 1200 acres in the Twin Cities.

This position is responsible for all maintenance and custodial activities in team building(s) (approximately 2 M gross square feet) and serves as the customer's single point of contact for the daily tactical facilities related work. This position focuses on the direct delivery of continuous cleaning and preventive & corrective maintenance in assigned building(s), directly supervising the custodial and maintenance personnel (including custodial or facilities supervisor(s)) for assigned building(s). Responsible for customer service and other facilities management support functions. Meets regularly with primary building contacts and is responsible for ensuring that FM is meeting or exceeding customer expectations. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to the District Associate Director.

Position Responsibilities
Operational (50%)
* Responsible for all maintenance and custodial activities in the assigned area.
* Conducts monthly safety meetings, monitors line staff for safe work practices and program compliance.
* Reviews, revises and manages building specific preventive maintenance programs for team buildings.
* Monitor building automation systems, taking appropriate action to resolve alarms
* Conducts routine custodial inspections and assessments of all areas and provides feedback to appropriate personnel.
* Manages line staff timecard entry and approval, and approves vacation and sick leave requests of direct reports.
* Responsible for key security and inventory within the crew.
* Monitors and assure procurement and timely distribution of parts, supplies, tools, uniforms and equipment to work sites.
* Comply with all Team Manager accountability measures.
* Prepare monthly reports as required. Responsible for tracking the team's performance against established criteria. Take corrective actions to achieve goals.
* Available to work flexible work shifts as determined by Associate Director and team activity needs.
* Take part in after-hours/weekend/holiday on-call rotation.
Leadership (25%)
* Participates in the district leadership team to develop strategic direction, set priorities and lead district wide initiatives.
* Directly leads a work team composed of any combination of Trades, Mechanics, Building and Grounds Workers and/or Front-Line Supervisors.
* Engage consistently with front line staff for awareness of the environment and challenges.
* Assign work for staff and monitors work in progress and completed work for quality and timeliness.
* Responsible for hiring, managing the compensation process, and assigning personnel in assigned areas.
* Monitors and enforces uniforms, attendance and employee conduct policies in a consistent manner.
* Provides quarterly feedback and annual performance reviews of line staff and other direct reports.
* Administers rewards and recognition programs.
* Understands and manages employees per appropriate union contracts.
* Is an active problem solver.
* Identify areas and processes that need improvement, and implement solutions
Customer Success (15%)
* Serves as the customer's single point of contact for all facilities related work in team building(s).
* Coordinates, seeks out assistance for and advocates for other facility related needs within these buildings (capital; security; health and safety; utilities; etc.).
* Promotes customer-focused service in conjunction with other University Services departments.
* Tailors service delivery in the area to meet customer/departmental needs based upon service level agreements.
* Meets regularly with customers' building contacts to ensure FM is meeting or exceeding their expectations.
* Upholds and promotes FM's stewardship and facilities services responsibilities in District Operations at the University of Minnesota.
Finance and Budget (10%)
* Manages labor, supplies, parts and project costs to meet budget targets.
* Manage service work/contracts holding vendors accountable to performance expectations
* Responsible for providing input in the development and management of the team-operating budget.
* Provides support to the District Associate Director in the development of an annual business plan and capital budget based on the institution's capital plan for team buildings.
* Annually, reviews FCA reports for team buildings and updates as needed.

Physical and environmental requirements
70-80% of work is performed in the field including university facilities and construction/remodeling sites. 20-30% of work is performed in a general office setting. This position may be exposed to equipment and machine areas, hot/cold areas, extreme weather conditions, tunnels and confined spaces. Normal work hours are M-F day shift hours, with occasional evening and weekend work. Occasional "On-call" status is also required.

Position Qualifications
Required (minimum) qualifications
* BA/BS degree plus at least eight years of experience.

Preferred qualifications
* Knowledge of preventive maintenance principles and practices; custodial operations; principles and practices used in large scale facilities maintenance and repair operations; automated maintenance planning and scheduling systems.
* Knowledge of large-scale building systems including electrical, plumbing, HVAC, building automation systems, fire alarms, machinery and custodial principles and practices. (Prior work as a maintenance mechanic or building operations trade work is a plus).
* Ability to manage through subordinate supervisors; lead and give direction in a unionized setting; communicate effectively within a diverse customer and human resource base; manage conflict; team building.
* Ability to negotiate with customers and internal/external service delivery partners.
* Ability to lead, manage and direct the activities of others toward the accomplishment of goals and objectives.
* Oral and written communication skills, analytical/problem solving and conflict resolution skills.
* Ability to utilize CMMS (currently COMPASS) and other job-related software tools and transition to upcoming IWMS (Tririga).
* Ability to apply technology-based tools to collect, interpret and analyze critical management information.
* Knowledge of Microsoft office suite including Word, Excel and PowerPoint.
* Ability to foster a cohesive, collaborative and independent team environment that can make decisions in an effective and efficient manner.
* Excellent problem-solving skills and the ability to work toward smart solutions.
* Demonstrated ability to motivate employees and build effective teams.

Pay Range: $44.78-$76.17, depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).