Assoc Dir,Core IT Svcs

The University of New Mexico's Chief Information
Officer/Information Technologies is looking for an Associate Director of IT Campus
Outreach & Engagement. This position
will report to the Director of IT Campus Outreach & Engagement and help
provide leadership to the University of New Mexico's IT Officers who oversee
the technology services for the University's academic colleges and schools, the
branch campuses, as well as the administrative support units, such as
Institutional Support Services and Human Resources. The Associate Director will supervise the
technical teams for UNM Athletics, UNM Police Department and the UNM School of
Law.

The Associate Director will also be responsible for updating
and creating standard operation procedures for the technological services
offered by Campus Outreach & Engagement, as well as coordinating service
delivery and design in conjunction with UNM's Customer Support Services
team.

Responsibilities

• Provide
  strategic leadership for UNM IT Officers overseeing departmental
  technology services.
  
• Participate
  in COE's financial planning, including funding requests and presentations
  to campus stakeholders and senior leadership.
  
• Develop
  and implement technology standards for faculty and staff workstations.
  
• Maintain
  and share expertise on current and emerging technology trends in higher
  education.
  
• Direct
  staffing plans and professional development for UNM Athletics, UNM Police
  Department, UNM School of Law, and other departments without dedicated IT
  Officers.
  
• Review,
  prioritize, and approve projects to ensure sustainable support and
  balanced workloads.
  
• Foster
  collaboration across IT units and university departments to deliver
  efficient, high-quality technology services to the UNM community.
  
• This
  position requires frequent on-site engagement with diverse stakeholders and
  oversight of staff responsible for workstation, security, and other IT
  services. While limited remote work may be possible, the role primarily demands
  on-campus presence to ensure effective collaboration and service delivery.
  

See the Position Description for additional information.

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Successful candidate may be subject to a criminal background check prior to starting work.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred
Qualifications:

1. Experience providing IT leadership and developing core service offerings and strategies in an education environment.
   
2. Broad experience and understanding of higher education dynamics and the evolving needs of students, faculty, and administrative support units.
   
3. Proven leadership of large, diverse teams and fostering collaboration across multidisciplinary departments.
   
4. Ability to communicate technical information to a diverse audience of technical and non-technical individuals, especially faculty and academic leadership.
   
5. Knowledge of user experience/satisfaction analysis and measurement methods.
   
6. Expertise with leadership of user-centered service design and delivery strategies.
   
7. Expertise providing workstation support for both Windows and Mac.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Include a cover letter, resume, and a two-page analysis of the current challenges and opportunities facing Campus Outreach. For external candidates, please address the challenges and opportunities in moving from a decentralized to a centralized IT support structure. You can visit this site for additional information on the University of New Mexico's efforts: IT Effectiveness and Efficiencies : Office of the Chief Information Officer | The University of New Mexico

Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.