New Patient Scheduler/ Urology Clinic

Full-Time/ Urology

Urology Associates of Central Missouri is a leading private urology practice serving the central Missouri region. We pride ourselves on being the most comprehensive practice in the area, offering advanced diagnostic and treatment options for a wide range of urological disorders in both men and women.

Currently, we are seeking a full-time New Patient Scheduler to join our dedicated team. As a New Patient scheduler, you will play a vital role in ensuring smooth daily patient flow and providing excellent patient care and excellent customer service.

To excel in this role, we are seeking an energetic and multitasking individual who can thrive in a fast-paced environment. As a team-oriented and patient-centered professional, you will take pride in your work and find fulfillment in making a difference in the lives of our patients.

Key responsibilities of the New Patient Scheduler include professionally answering and directing incoming calls to the appropriate personnel, and facilitating effective communication between patients and clinical staff. Adherence to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, as well as US Oncology's Shared Values, is an integral part of this role.

Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle!

This position is located at 105 Keene Street Columbia, MO.

• Answers all incoming calls, assesses callers' needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.

• Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.

• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).

• Collects co-pays, deductible and other out of pocket amounts at time of visit.

• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.

• Arranges for patients to have financial counseling as needed.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.

• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.

• Prepares correspondence, memos, forms and other typing as requested by supervisor.

• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed

• May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.

• May be responsible for scheduling post-operative follow up appointments with Physicians.

• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, other conditions common to an urology clinic