Telehealth Optometric Technician (Eyecare Associates of S.OR)

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary role is to assist the remote Optometrist (OD) with eye examinations to include conducting pre-testing and specialized tests utilizing telehealth-related equipment and instruments. Guide patients through the eye care and clinical journey and maintain the doctor's appointment schedule.

Essential Functions

Serve as a chairside advocate and liaison between patients and telemedicine remote ODs, guiding the patient through the telehealth exam experience

Conduct pretesting and explain each step of the process as well as which instruments are used and why each test is necessary

Hand off the patient to the optician and explain the remote doctor's recommendations for glasses or contact lenses

Prioritize patient care and patient flow while communicating effectively with doctors, staff, and patients

Complete pre-appointment confirmation, contact patients from the recall listing, and call all no-show or cancelled appointments to reschedule

Instruct patients on medical care as prescribed by the doctor's treatment plan; schedule follow-up appointments if needed

Participate in the practice's team meetings and projects as requested and align on patient experience goals/KPIs with the practice

Perform operational activities to support the practice including restocking inventory, cleaning equipment, and answering phones

Complete other duties as assigned within the practice

Job Specifications

Typically has the following skills or abilities:

One to two years of experience evaluating patients for eye exams and dispensing medications or treatments prescribed by a remote provider

Familiarity with medical terms associated with eye treatment

High level of personal and professional integrity demonstrated through words and actions

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document patient visits

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify patient needs

Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.