Vocational Support Specialist

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The Vocational Rehabilitation Specialist will support individuals with disabilities in direct labor positions at ServiceSource. They compose and/or review documentation related to the supports they provide to the individual.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Ensure that the vocational and non-vocational needs of assigned individuals are met.
• Complete required documentation, such as Person-Centered Plans and Individual Eligibility Evaluations, accurately and on time.
• Maintain familiarity with Medicaid, HCBS, CARF, AbilityOne, and other entities to ensure compliance. This includes maintaining case records in accordance with CARF standards, Medicaid regulations, AbilityOne regulations, other funding source regulations, and internal policies.
• Reconcile biweekly and monthly attendance reports.
  

Additional Responsibilities

• Provide training to and coordinate with operational personnel to ensure the proper implementation of vocational supports.
• Write, review, and revise support plans to ensure the Person-Centered Plan remains current and appropriate.
• Coordinate services with local case management agencies to facilitate comprehensive program services.
• Maintain familiarity with behavior management techniques.
• Conduct quality assurance checks on data and attendance records to ensure accuracy and compliance with regulations, funding requirements, and internal policies.
• Maintain up-to-date participant information as required for case files and funding sources.
• Coordinate assessments for assigned individuals and new referrals.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• One year of experience working with individuals with disabilities is required.
• A bachelor's degree in a related field is preferred.
• A valid driver's license and/or access to reliable transportation for work-related travel is required. Eligible drivers must have a good motor vehicle record (MVR).
• Willingness and availability to travel to multiple locations, sometimes on short notice, is required.
• Willingness and availability to work flexible hours, which may include infrequent weekends and evenings, is required.
• Experience in writing or supporting Person-Centered Plan outcomes is preferred.
• Knowledge of Medicaid Waiver documentation is preferred.

Knowledge, Skills, and Abilities

• A well-organized, self-directed individual who is a team player.
• Ability to communicate effectively with individuals at all levels of the organization.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
• Ability to interpret various instructions provided in written, oral, diagram, or schedule form.
• Strong interpersonal skills, with the ability to communicate effectively both verbally and in writing.
• Proficient in using Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, reach with hands and arms, and talk and hear. The employee is occasionally required to walk, sit, and stand for extended periods. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. The employee will visit various locations in the community and may occasionally be exposed to outdoor weather conditions. The noise level in the ServiceSource work environment is usually quiet, while noise levels at community locations may range from quiet to moderate or loud.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information