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Technical Service & Compensation Support Specialist

Sealed Air
United States, South Carolina, Duncan
100 Rogers Bridge Rd (Show on map)
Jan 05, 2026
Job Description Technical Service & Compensation Support Specialist PESC (Duncan) Requisition ID: 53509 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Airgenerated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com. Position Summary This hybrid role combines technical service system support and sales compensation processing for the Food division. The position ensures smooth operation of ServiceMax and SAP systems while managing key compensation tasks, including Food Equipment commissions and backup support for Sales Incentive Plan components. Key Responsablities System Administration & Support Act as the primary support resource for ServiceMax, including system testing, troubleshooting, and enhancements. Review, validate, and release ServiceMax work orders for regional technical service teams. Support across all technical service systems including SAP, ServiceMax, and other platforms. Test and validate new system releases or upgrades before deployment. Reporting, Data Management & Process Design Design, build, and maintain custom reports (regional work order reviews, value-added reports, iDoc error analysis). Monitor and improve existing reporting tools. Manage equipment records, partner numbers, and T accounts. Analyze, define, and document user requirements, workflows, and system specifications. SAP Equipment & Partner Management Add and configure OEM equipment in SAP for non-Cryovac equipment servicing. Update equipment records for movements, returns, or ownership changes. Maintain SAP master data for Division 06, including partner numbers and operational datasets. Support integration of equipment into new materials return systems. Onboarding & Technical Support Coordinate onboarding for new Technical Service Representatives (laptops, phones, system access). Provide system training (ServiceMax, SAP) and ongoing user support. Create and maintain training documents, user guides, and reference materials. Sales Operations Backup Support Serve as backup for RFCM (Returns and Credits) functions for Food Division 02. Process Food Equipment commissions and act as backup for other commission components for employees on a SIP (Sales Incentive Plan). Track Food equipment for monthly projections and quarterly compensation. Act as backup for partner/account assignment coordination within the materials team. Requisition id:53509 Relocation:No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. LINK1 MON1 Information at a Glance WHY WORK AT SEALED AIR?* It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources.