Director of Partner Management

The Opportunity

Shutterstock's Model Training division is driving the company's next era of growth, powering AI model training, creative automation, and data-driven innovation for many of the world's leading technology companies. We provide high-quality, large-scale datasets and Model Services across the full training lifecycle that enable partners to build, train and fine-tune the next generation of AI models.

We are seeking a Director of Partner Management to lead the team at the center of these strategic relationships. This leader will set the vision for how Partner Management delivers value across the full customer journey and ensure flawless execution of complex, multi-stakeholder partnerships. As the connective tissue between our customers and product teams, the Partner Management organization plays a critical role in driving customer success, accelerating adoption, and influencing Shutterstock's roadmap.

In this role, you will lead a growing global team of Partner Managers and directly manage a small set of accounts, working in close alignment with our New Business team to support the growth of our model training partnerships. You will guide the team in uncovering partner needs, shaping innovative solutions, and providing white-glove service across our expanding offering, including emerging offerings such as Model Services and our 3P partner data network.

This is a role for a proven, strategic leader who can operate cross-functionally, inspire operational excellence, and deliver meaningful growth through team development, customer advocacy, internal collaboration and thoughtful partnership management.

• Lead, mentor, and scale a growing team of Partner Managers, fostering a culture of excellence, collaboration, and customer-centricity.

• Establish team standards for partner engagement, internal collaboration, GTM readiness, and operational execution.

• Develop career paths, coaching frameworks, and performance management processes to elevate the team's capabilities and impact.

• Operate as a true player-coach: oversee execution across high-value data and Model Services partnerships while also directly managing a small portfolio of strategic accounts to ensure alignment with commercial objectives, product strategy, and partner needs.

• Guide the team in identifying growth opportunities within existing accounts and partner with New Business Directors to shape upsell and renewal strategies.

• Serve as an executive point of escalation for high-impact partner needs, complex project deliverables or integration challenges.

• Serve as the internal voice of our partners, capturing demand signals and translating them into insights that inform product roadmaps, GTM planning, and operational improvements.

• Collaborate closely with the New Business team to support due diligence, proposals, customer meetings, and business reviews, acting as product experts and early adopters of new GTM offerings.

• Work closely with Product, Marketing, Operations, and other teams to design and deliver effective partner solutions that meet and anticipate partner and industry demand.

• Partner with the Implementation team to ensure flawless execution of partnership commitments, coordinating internal teams to deliver on integration timelines, SLAs, and reporting requirements.

• Build scalable processes, templates, and playbooks that enable consistency, repeatability, and efficiency across the partner lifecycle.

• Track and report team KPIs, partner health metrics, and program performance to senior leadership.

• Ensure partners receive white-glove support and maximize the value of Shutterstock's solutions.

• 10+ years of experience in partner management, customer success, strategic account leadership, or a related discipline, with at least 3+ years leading a high-performing team.

• Deep experience managing complex partnerships across Product, Technology, and/or Marketing environments; familiarity with data licensing, workflow integrations, or AI-driven solutions is a plus.

• Proven ability to guide teams through complex partnership executions, integration cycles, and multi-stakeholder project management.

• Exceptional communication and presentation skills, with the ability to influence both technical and commercial audiences at all levels.

• Strong analytical and problem-solving skills, with the ability to assess partner needs, identify patterns, and propose actionable improvements.

• A roll-up-your-sleeves mentality, comfortable diving into details, filling resource gaps, and navigating ambiguity while maintaining strategic focus.

• A track record of exceeding performance targets by driving measurable growth, retention, and partner satisfaction.

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At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.

The pay range for this position is below:

Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.