Annuity Call Center Representative (Series 6 or SIE)

Overview:

Are you a FINRA Series 6 or SIE licensed professional looking toleverageyour credentials in a rewarding customer service career? Join SecurianFinancial'sEnterprise Contact Center as a Senior Representative supporting our Annuity business line.This position is intended for licensed professionalsseekingto integrate their regulatoryexpertisewith a commitment to delivering outstanding customer service. We will consider Series 6 or SIE license holders. We will also support those with their SIE to obtain their Series 6.

Why This Role:

• Monday-Friday schedule, NO weekends.

• Virtual hybrid work model with flexibility (must reside within a 90-minute commutable distance to our offices).

• Comprehensive training and mentoring to build your annuity expertise.

• Advancement opportunities within our growing team.

• Join a company committed to helping customers build secure tomorrows.

Responsibilities include but not limited to:

As a licensed Contact Center Senior Representative, you will be a trusted guide and problem solver, providing expert support to customers, financial professionals, channel partners and distributors via phone. Your Series 6 license enables you to service our full product portfolio, including variable products that require regulatory licensing.

• Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries.

• Explain and resolve policy or account issues for customers and channel partners.

• Support both fixed/indexed annuities and variable products.

• Navigate regulatory requirements while maintaining excellent customer experience.

• Meet or exceed contact center performance metrics while upholding Securian's quality standards.

• Handle 35-50 customer interactions daily across multiple channels.

Work Environment:

• Location:Virtual hybrid model - must reside within 90-minute commutable radius of St. Paul, Minnesota.

• Training Hours:8:00 AM - 4:45 PM CST.

• Ongoing Schedule:Assigned after training completion.

• Business Hours: Monday-Thursday 7:30 AM - 5:30 PM, Friday 7:30 AM - 4:30 PM CST.

• In-Office Requirements:Event-based for technical issues, or for moments that matter.

• The compensation range is $22-$24 hourly. The salary range provided on the posting is broad to account for varying positions at this level within the enterprise. We share our ranges for transparency and to account for individuals with different experiences and skillsets, as well as to allow for growth within the level.

Qualifications:

• Active FINRA Series 6 license or SIE license with the ability to sit for the Series 6 exam within 90 days and ability to obtain the Series 6 License within 6 months of hire.

• Strong customer service mindset.

• Excellent verbal and written communication skills.

• Professional phone etiquette and active listening abilities.

• Self-motivated, punctual and dependable.

• High level of reliability, trustworthiness and ability to maintain confidentiality.

• Technical proficiency: ability to navigate multiple systems simultaneously while maintaining effective customer engagement.

• Strong typing skills and computer literacy.

• Ability to multi-task and manage time effectively in a fast-paced environment.

• Quick learner with strong knowledge retention.

• Meets technical requirements for remote work (bandwidth and system specifications).

Preferred Qualifications:

• Experience in the financial services or insurance industry.

• Background servicing annuity or life insurance accounts (new business and/or in-force).

• Interest in career progression to Specialist / SME Support or leadership roles within the Contact Center.

*At Securian Financial, the internal title for this position is Contact Center Sr Rep.

What Sets You Apart:

Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for customers. You reliably uphold high standards in financial servicing and compliance work, demonstrating drive and compassion.