Manager, Order Management

We are seeking an accomplished Order Management leader who thrives in a fast-paced, innovative, and emerging technology environment. In this role, you will own and execute customer order deliverables within a global framework, leading a high-performing team while driving accuracy, efficiency, and continuous improvement across the order management function.

If you are passionate about operational excellence, people leadership, and cross-functional collaboration, this role offers an opportunity to make a meaningful impact.

This position is hybrid onsite three days a week at our Corporate Headquarters in Rockhill, SC

• Competitive Compensation Package: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

• Train, coach, and develop employees to ensure work output is accurate, consistent, timely, and compliant.
• Serve as a people leader and advocate, embodying 3D Systems' values while providing regular feedback, formal performance evaluations, and development guidance in alignment with company timelines.
• Provide guidance, coaching, and training to internal and partner order entry professionals (including global partners) on procedures, systems, and product configurations.
• Develop and deliver metrics and reports to monitor productivity, quality, and responsiveness; leverage data to identify trends and drive process improvements.
• Partner closely with Sales, Manufacturing, Accounting, Legal, and Services to ensure clear communication, efficient handoffs, and seamless order fulfillment.
• Ensure accurate and timely updates in Salesforce.com and other systems to enable internal and external stakeholders to track and manage customer orders.
• Support Accounting, Legal, and Internal Audit teams on audit-related activities as needed.
• Serve as a subject-matter expert for transformation initiatives and cross-business-unit projects, promoting standardization and best-practice adoption.
• Collaborate with the Global Order Management Business Process Manager to create, update, and maintain process documentation; ensure team members are trained on new or revised processes.
• Conduct regular one-on-one meetings with employees to review performance against objectives and complete annual performance reviews.

• Experience working with Oracle and Salesforce.com.
• Minimum of five years of order processing experience in a product and/or software environment.
• Proven supervisory or people management experience with both exempt and non-exempt employees.
• Ability to lead a team in a high-volume, deadline-driven environment, including peak periods such as end-of-quarter, while maintaining high quality standards.
• Strong interpersonal skills with the ability to collaborate effectively across diverse teams and management levels.
• Excellent written and verbal communication skills.
• Intermediate proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Bachelor's degree in Business, Operations, or a related field, or a minimum of ten years of equivalent relevant experience.
• Experience managing orders for additive manufacturing products preferred

• Six Sigma Green Belt or equivalent experience leading quality or process improvement initiatives preferred

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