ServiceNow Common Service Data Model (CSDM) Advisory

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow Common Service Data Model (CSDM) Advisory

Location(s): Chicago, IL
(Remote)

Job Description
As a ServiceNow Advisory Services Architect with us, you will be responsible to design, deploy and communicate best practice process solutions that help achieve the required goals of our customers. In this role, you will lead and partner with project teams through process discovery, re-engineering, improvements, and analysis sessions for the ServiceNow ecosystem. You will advise customers through demonstrating strong interpersonal skills while focusing on the approach and ability to build a trusted advisory relationship. The ServiceNow Advisory Services Architect will develop a proactive perspective on the ServiceNow consulting projects conducted either in a virtual and/or on-site workshop.

• Lead customer workshops from business process consulting experience, make recommendations to improve processes and practices.
• Prepare successful process discovery and requirement workshops to accurately identify customer requirements.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Provide guidance to customers for tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Provide a high level of customer service consistently across all engagements.
• Support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Demonstrate ability to juggle multiple projects or initiatives at one-time.
• Deliver measurable, positive results within the client and team's timeline resulting in positive feedback from clients.
• Contribute to team development and knowledge sharing through Share the Wealth, training, blogs and team support.
• Drive to resolution any issues/gaps or roadblock identified.
• Assist with providing reusable collateral to improve overall delivery speed and quality to other team members.
• Maintain experience in ServiceNow products, processes, best practice, capabilities, and features.
• Build on current platform knowledge by learning new modules and broadening skillset.

• Obtain and maintain CSDM ServiceNow certifications.

• Excellent communication skills (written and verbal).
• Knowledgeable in Active Listening.
• Knowledgeable in Facilitation.
• Knowledgeable in driving decision making and problem solving.
• Experience in documenting process design, business requirements, user stories, process guides, and project collateral.
• Strong interpersonal skills with customer centric mindset.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.