Mortgage Quality Control Administrator

Workers Credit Union
24.32 To 30.39 (USD) Annually
paid time off, paid holidays, tuition reimbursement, 401(k), remote work
United States, Massachusetts, Littleton
Jan 05, 2026
Job Title: Mortgage Quality Control Administrator Department: Loan Operations Department Location: Littleton, MA Reports to: Director, Loan Operations Career Stream: People Leader Classification: Hybrid Onsite Frequency: Works on-site at HQ more than 10 days per month with assigned workspace / Primarily works on-site at a Branch or HQ Pay Grade: 8 FLSA Status: Non-Exempt Pay Grade Range: $24.32 - $30.39 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. *FUNCTION:* Performs various duties to accurately review and audit of residential loan packages. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Review and audit new loans set up on Core for completeness and compliance with Workers Credit Union standards and Lending laws/regulations. Review and audit attorney closing packages for completeness and compliance with Workers Credit Union standards and Lending laws/regulations Review and audit Home Equity Loans and Lines for completeness and compliance with Workers Credit Union standards and Lending laws/regulations Perform pre-funding and post-closing audits Develop and maintain an exception report for accuracy defect rates Track and upload recorded mortgages, title policies and other trailing post-closing documents Notify management of any ongoing issues or concerns with regard to missing items, inaccuracies, etc. Review and maintain withdrawn/denied reports for accuracy Track missing items and conditions from attorneys and branch closings and document any post-closing trailing items Maintain, review and submit Home Mortgage Disclosure Act (HMDA) LAR report of all HMDA reportable loans on a quarterly and annual basis Provide the Internal and External auditors with additional information on audited closed loans Complete self-testing compliance audits Other Duties: May be asked to provide coverage in other WCU branches or departments. Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. Participates in department and/or organizational projects as directed. Performs other tasks or functions as required, requested, necessary or prudent. Maintains confidentiality of all member and credit union information and data. Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Education High School Diploma or Equivalent Required. Experience: Banking experience preferred. Mortgage Lending/Loan Operations experience preferred. Knowledge/Skills/Abilities/Competencies: Knowledge of personal computer applications including Microsoft applications; ability to process quickly and accurately while meeting deadlines. Work Environment: Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.