Research Info Systems Engineer - Principal Professional

The Research Information Systems Engineer is responsible for designing, implementing, and maintaining advanced research systems and solutions. This role involves engineering systems and automation, providing technical support, and ensuring the reliability, efficiency, and compliance of research systems and applications. This role collaborates with cross-functional teams to optimize research processes and support the organization's research objectives.

Job Duty 1 -
Design and optimize systems and algorithms for data extraction, processing, and decision-making. Develop and implement intelligent automation, infrastructure as code, and CI/CD solutions to streamline research workflows. Conduct automation testing and validation to ensure accuracy and compatibility with existing systems. Serve as a resource and Subject Matter Expert (SME) for related engineering tools and technologies.

Job Duty 9 -
Provide training, guidance, and mentorship to enhance technical skills and knowledge of coworkers and stakeholders. Offer user training, support, and assistance to help end-users navigate research infrastructure systems and applications.

Job Duty 10 -
Perform other job-related duties as assigned.

Job Duty 2 -
Provide specialized technical support for complex research infrastructure systems and applications. Diagnose and resolve technical issues and performance bottlenecks. Offer guidance and training to end-users and technical support associates. Provide subject matter expertise and make other significant contributions to research projects.

Job Duty 3 -
Design, develop, implement, and maintain infrastructure, applications, and systems to meet requirements and enable new capabilities. Configure, deploy, and troubleshoot systems, networks, and software to ensure reliable and efficient operations. Conduct system analysis, performance tuning, and optimization to enhance the performance and scalability of research infrastructure systems. Test and evaluate solutions, perform quality assurance checks, and ensure compliance with technical standards.

Job Duty 4 -
Collaborate with researchers, process owners, and technical teams to identify technology needs and requirements. Define and prioritize product features, requirements, and user stories based on research needs and feedback. Participate in project planning, requirement gathering, and implementation of research infrastructure solutions. Communicate updates, changes, and plans to stakeholders and internal teams.

Job Duty 5 -
Document system configurations, technical specifications, and implementation procedures. Maintain automation documentation and track changes to support governance. Manage change control processes to ensure systematic and controlled implementation of changes. Design, develop, and implement comprehensive IT business continuity and disaster recovery (BC/DR) strategies to ensure the protection of critical research systems, applications, and data. Ensure that business continuity plans are tailored to meet regulatory requirements for safeguarding research data, including Controlled Unclassified Information (CUI).

Job Duty 6 -
Ensure adherence to technical standards and best practices. Ensure continuous compliance with governance, security, and data privacy standards. Support system governance, compliance, and security measures to ensure system integrity and quality.

Job Duty 7 -
Stay informed about the latest trends and technologies in research infrastructure and automation. Continuously monitor and optimize infrastructure performance through data analysis and improvement cycles. Drive innovation by integrating new technologies and methodologies into research processes.

Job Duty 8 -
Conduct market research, customer interviews, and usability studies to gather insights and inform infrastructure decisions. Translate research requirements into actionable tasks, user stories, and acceptance criteria for development teams. Manage service backlogs, prioritize feature development, and ensure timely delivery of infrastructure increments. Conduct user acceptance testing, validate infrastructure functionality, and gather feedback for improvements.

Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience.

Required Experience
Eight or more years of relevant experience.

Experience administering enterprise-class storage (e.g. iXsystems, NetApp E-Series, NetApp ONTAP, NetApp Data Infrastructure Insights, NetApp Active IQ Unified Manager, NetApp StorageGRID)

Experience implementing and supporting Ceph, CIFS, DFS, with iSCSI, GlusterFS, NFS, and S3 storage protocols

Experience implementing automation solutions (e.g. Ansible, Python, Terraform)

Experience supporting Enterprise Business Continuity and Disaster Recovery initiatives (e.g. DPM, Kasten, Veeam)

Experience supporting storage needs for environments using Microsoft Hyper-V, Nutanix, and VMWare

Experience with enterprise-class monitoring tools (e.g. Grafana, Nagios, Prometheus, Zabbix)

Experience supporting Kubernetes container storage (e.g. Longhorn, Trident, HPE CSI, Nutanix CSI, vSphere CSI)

Experience architecting and hardening storage solutions in highly regulated environments (e.g. DoD, Financial, Healthcare)

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position requires security clearance.

This position requires U.S. Citizenship.