Sr. Manager, Solutions Architecture (Marketing Cloud)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is looking for a talented and motivated leader to join our Product Management team as Sr Salesforce Marketing Cloud Architect. We are looking for someone with a unique combination of technical skills and strategic thinking who can transform complex analyses into solutions within our current ecosystem. You will execute automation, SQL and data transformations to support email, push, in-app and SMS marketing communication initiatives. You will collaborate and work with various teams to design & implement multi-channel campaigns within the marketing ecosystem. You will stitch together complex business requirements and translate them into technical solutions within the Salesforce Marketing Cloud platform and MarTech Platforms. You will document & follow best practices in developing and executing campaigns. You will also mentor and lead a team of engineers, admins, and architects across the Salesforce COE.

An ideal candidate will be a self-motivated, independent problem solver who is excited to dive into the details, ask questions, make recommendations, drive results and take a vested interest in developing their team and excelling together.

What you'll be doing:

• Own, prioritize and deliver a product vision and roadmap that satisfies establishing the strategy, business goals, and customer needs for Marketing Cloud.
• Own the Marketing Cloud product to success, ensuring customer value is embedded in product utilization
• Partner with internal business, Lifecycle Marketing and engineering teams to create customer-centric approaches to meet aligned business and customer requirements throughout the product lifecycle (from build, to launch and run)
• Build a strong relationships within data engineering team to architect, design and maintain the data flows and integrations into the marketing data hub and with all marketing platforms
• Collaborate with your team to build and align the salesforce marketing cloud product roadmap to the 3-year product vision and strategy for technology within the product organization
• Own the Marketing Cloud squads product backlog and leads all aspects of ongoing backlog refinement throughout the product lifecycle, using insights and analytics to make informed recommendations and decisions along with delegating and prioritizing work for their team.
• Work with Product Managers to create and manage artifacts (e.g., product epics and stories in canonical format) that create clarity for the team
• Participate in the annual planning effort, including budgeting and planning, as well as defining group objectives that support the overall objectives
• Mentor, grow and ensure team members can visualize and work towards a meaningful career path at the company.
• Influence and support product management best practices, increasing the value and effectiveness of your team and their outputs.

What you'll bring:

• 8-10 years' experience in Product Management and/or Engineering is required
• 6+ years' experience hands on experience with Salesforce Marketing Cloud and other enterprise marketing tools.
• Experienced in leading a team of engineers, prioritizing and delegating work.
• Strong technical background in marketing technology applications such as CDP, CRM, DSP, and Customer 360
• Proficiency in data integration techniques, including ETL, pub/sub, messaging, and eventing
• Experience with cloud platforms, such as Google Cloud and Microsoft Azure, and a solid understanding of cloud-based infrastructure and services
• Strong technical skills with ability to do hands-on coding with SQL, Python, APEX, AmpScript
• Ability to proactively identify and resolve problems in a timely manner; Gather and analyzes information skillfully; Develop alternative solutions; Work well in group problem solving situations
• Technically proficient and knowledgeable in architecture that gathers customer information and feeds database solutions that drives and supports CRM strategies

Pay Scale: $155,000 - $162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging- A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS,a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California,AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis ofrace, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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