Manufacturing Engineer

Digital Client Support Engineer

Lead I - Product Support

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST Canada is seeking a Digital Client Support Engineer to support a strategic engagement with one of the largest financial institutions in Canada.

The opportunity:

Hybrid: In office/remote

* Design, implement, and manage monitoring and telemetry solutions, including dashboards, s, auto-cut incidents, and uptime reporting.

* Provide production support coverage across multiple reporting channels (email, phone, Microsoft Teams, and self-service incident portals).

* Coordinate and implement changes in collaboration with development and release teams.

* Support Level 3 teams with disaster recovery planning, testing, and execution.

* Produce and maintain operational KPIs, including uptime and tLEI metrics.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* 5 + years of experience

* Strong hands-on experience with Datadog, including log analysis, APM review, and monitor creation/management.

* Experience supporting applications on Microsoft Azure, including App Service Plans (ASP), Redis, Blob Storage, and Kudu console.

* Solid working knowledge of Unix/Linux environments (including Microsoft portal terminals).

* Working knowledge of Node.js and Spring Boot-based applications.

* Experience with ServiceNow or similar ITSM platforms is considered an asset.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Ontario

Compensation Range: $95,000-$119,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail a egalite des chances, sans Discrimination et harcelement

Chez UST, nous nous efforcons de fournir un environnement de travail exempt de discrimination et harcelement. Nous sommes un employeur garantissant l'egalite des chances et des decisions en matiere d'emploi sont bases sur le merite et les besoins de l'entreprise. Notre politique en matiere de droits de l'homme illustre notre position a ce sujet. Nous nous engageons a respecter un emploi equitable des pratiques qui offrent des chances egales a tous les employes. Nous ne faisons pas discriminer ou permettre le harcelement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identite de genre, expression de genre, age, informations genetiques, statut militaire ou tout autre statut legalement protege. Chez UST, nous valorisons la diversite et pensons qu'un lieu de travail diversifie cree un avantage competitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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