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Communication Technology Admin

Columbia University
United States, New York, New York
Jan 06, 2026
Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $76,300-$102,000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Communication Technology Administrator is responsible for the configuration, maintenance, and support of enterprise messaging and collaboration tools including Microsoft 365, Exchange, Teams, and associated platforms. This role ensures secure, reliable, and user-friendly communication systems that support clinical, academic, research, and administrative operations across CUIMC. The Administrator plays a critical role in incident response, service optimization, user support, and technical documentation. Responsibilities Essential Duties: Platform Administration & Support Configure, maintain, and support Microsoft 365 communication tools (Outlook, Exchange Online, Teams, OneDrive, SharePoint). Manage mailbox provisioning, distribution lists, shared calendars, and Teams site configuration. Monitor system health, troubleshoot technical issues, and resolve user-reported problems in collaboration with Service Desk and Infrastructure teams. Administer mobile messaging solutions and ensure compatibility across devices and operating systems. Maintain service documentation, configuration baselines, and standard operating procedures. Operations & Continuous Improvement Participate in testing and deployment of platform updates, patches, and feature rollouts. Contribute to automation initiatives for provisioning, reporting, and compliance monitoring. Analyze service performance trends, escalate systemic issues, and contribute to resolution planning. Propose process enhancements and participate in improvement projects to streamline communication technology operations. Maintain up-to-date technical documentation for workflows, FAQs, and known issues. Assist in the creation and refinement of user guides and training resources. Contribute to internal knowledge bases and cross-training initiatives. Security & Compliance Ensure compliance with institutional policies and external regulations (e.g., HIPAA, FERPA). Support configuration and enforcement of messaging security controls including spam filtering, DLP, retention policies, and access permissions. Collaborate with Information Security on identity management, encryption, and incident response as it pertains to messaging systems. People Provide Tier II and Tier III support for messaging-related issues escalated from frontline teams. Coordinate with end users, department IT leads, and enterprise stakeholders to gather feedback and resolve service concerns. Assist with communication campaigns and training materials for platform changes and upgrades. Participate in stakeholder meetings to ensure alignment between platform functionality and institutional needs. Other Stay current on industry trends and emerging communication technology solutions. Support special projects or initiatives as assigned by senior IT leadership. Perform other duties as assigned. Minimum Qualifications Bachelor's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and experience. 3 years of experience supporting enterprise messaging or collaboration platforms in a complex environment. Proficiency with Microsoft 365 tools including Exchange Online, Teams, and SharePoint. Familiarity with messaging protocols, mobile messaging, and user access controls. Strong troubleshooting, communication, and documentation skills. Preferred Qualifications Master's degree in information technology, Computer Science, or related field. Relevant professional certifications. Experience in higher education or academic medical center environments. Exposure to PowerShell scripting or Microsoft Graph API. Understanding of hybrid environments involving on-premise and cloud-based collaboration tools. Knowledge of compliance frameworks such as HIPAA, FERPA, or NIST 800-53. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.