New

Director of Strategy - Service Portfolio

Rite-Hite Company
paid holidays, sick time, 401(k), profit sharing
United States, Wisconsin, Milwaukee
Jan 06, 2026
At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead. Rite-Hite is evolving how we design, package, and scale our service offerings to deliver greater customer value and long-term business impact.We'reseeking a strategic leader to helpproductize serviceacross our Distribution business - bringing structure, clarity, and scalability to the services that support our equipment throughout its lifecycle. This role is focused onportfolio strategy and enablement, not day-to-day service operations. It sits at the intersection of Product, Service, Finance, and Sales, helping translate existing service capabilities into clearly defined, competitive, and scalable offerings. This is ahybrid role based out of our corporate headquarters in Milwaukee, WI. WhatYou'llDo Lead the development and evolution of aservice portfolio strategy, withan initialfocus on national service programs, preventative maintenance, SLAs, and outcome-based offerings. Assess the competitive landscape to understand how peer organizations package and deliver service offerings andidentifyopportunities for differentiation. Translate data, market insight, and customer feedback into clear recommendations for senior leadership. Productize existing service capabilities by defining clear offerings, tiers, value propositions, and pricing frameworks. Partner closely with Product Management to align service offerings withproduct andsolutions,equipment lifecycle considerations, andopportunities to support customercapital asset planning. Work with Service leadership, field teams (including Arbon districts), Sales,Marketing,and Finance to enable consistent go-to-market execution. Establish governance, performance metrics, and reporting to track serviceproductadoption and effectiveness. Support pilots and phased rollouts of new or refined service offerings. Drive change management and communication to support adoption of structured service offerings across the organization. WhatWe'reLooking For 8+ years of experience in service strategy, product management, aftermarket services, or industrial B2B environments. Demonstrated experiencedesigning, scaling, or managing service offerings(e.g., preventative maintenance, SLAs, service contracts, uptime programs). Strong strategic and analytical skills, with the ability to assess markets, evaluate pricing, and build business cases. Financially savvy, with experience supporting pricing decisions and understanding service economics (P&L ownershipnotrequired). Comfortable operating without direct authority and leading through influence across cross-functional teams. Able to balance strategic thinking with hands-on execution, especially inearly stages. Familiarity with OEM, industrial services, or aftermarket business modelsarestronglypreferred. MBA preferred. Why Rite-Hite Family-owned company with a collaborative, transparent culture. Opportunity to shape how services are designed and delivered at an enterprise level. Highly visible role with the ability to influence long-term service strategy and customer value. Partner closely with senior Service and Product leadership to build scalable, differentiated service offerings. What We Offer At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you're supported - at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.