Technical Service Site Manager - Automotive Coatings

As a Technical Service Site Manager, you will represent PPG at customer facilities. You will ensure our Automotive Coatings customer satisfaction by providing outstanding customer service. Your focus will be on Ecoat, color, and appearance control to customer specifications. You will help achieve both customer and PPG goals. You will participate in continuous improvement and problem-resolution activities with Plant Operations and Management! We will provide specialized training. You will report to the Optima Solutions Manager and work at our Subaru Indiana facilities (plant 1 and 2) in Lafayette, Indiana.

Key Responsibilities

• * Lead on-site team in areas of customer relationship management, service, and growth and development.
• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to PPG Technical and account management effectively and efficiently.
• Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements.
• Participate in weekly meetings with technical experts to review site projects and activity.* Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories and communicate status both externally and internally.
• Use PPG digital tools to capture critical data.
• Display accountability to meet commitments and take ownership of appointed tasks.
• Support any special projects, as needed.
• Provide sales support to maintain/expand business and ensure effective start-up of new products.

Qualifications

• Bachelor's degree preferred, not required
• 3+ years of experience in a commercial or technical service role with a record of leadership, sales achievements and people management
• Financial management skills
• Market, customer awareness and product technical knowledge
• Detailed knowledge of all customer coatings/specialty products application equipment and processes

#LI-Onsite

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG:n palkkaluokat ja edut voivat vaihdella paikallisesti, minka johdosta voimme palkita tyontekijoita kilpailukykyisesti eri markkinoilla. PPG huomioi useita tekijoita tehdessan palkkaus- ja palkitsemispatoksia, mukaan lukien osaaminen, kokemus ja koulutus, patevyys ja koulutus, lisenssit ja sertifioinnit seka muut organisaation tarpeet. Muitakin kannustimia voidaan soveltaa.

Tyosuhde-etuohjelmamme on suunniteltu tukemaan tyontekijoidemme terveytta ja hyvinvointia. Vakuutuksiin ja muihin etuihin sovelletaan niita koskevien asiakirjojen mukaisia ehtoja