NetSuite Platform Owner

The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture, grounded in trust, hospitality, collaboration, and innovation. These are the core values that inspire our work, and what we're looking for in a solutions driven NetSuite Platform Owner, with proven experience supporting NetSuite across a matrixed business environment.

As the NetSuite Platform Owner, you will be responsible for leading operations for our NetSuite platform and driving continuous improvement of platform capabilities including system integration, process automation and adoption of state-of-the-art platform features. You will work directly with our outsourced partner who manages the administration of the platform to ensure optimized platform performance. As the subject matter expert for the association, you will also work closely with Finance leadership, senior process owners, superuser community and IT peers to design solutions, prioritize and manage backlog, test and implement.

Ideal candidates will bring a minimum of five years of hands-on experience with NetSuite solutions design and implementation, customizations, and data migration. Position requires both savvy business acumen and technical expertise, with strong problem-solving and interpersonal skills, and an ability to thoughtfully thrive in a fast-paced, deadline-driven environment.

Position operates from our Chicago office, following our hybrid work structure with a required three days onsite, Monday - Wednesday and flexibility to work remote Thursday and Friday.

The work you do as NetSuite Platform Owner will be pivotal as we make our way through a major business transformation. We look forward to hearing from you!

We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, learning and tuition assistance, and so much more.

Responsibilities

• Serve as Association point of contact for the vendor partner that operates the NetSuite platform.
• Oversee vendor partner's day-to-day duties involving configuring and maintaining the platform to optimize workflow and meet business goals.
• Work with Finance leadership and Technology to define, design, implement and continuously improve enterprise-wide standard solutions and processes.
• Develop roadmap for the NetSuite platform to enable association goals and priorities.
• Accountable for the backlog, compliance, and stable operations of the NetSuite platform.
• Work with PMO to plan and manage resources in alignment with roadmap for optimum ROI.
• Ensure platform audit readiness with adherence to association compliance, information security, and data privacy regulations.
• Build rapport and demonstrate hands-on experience.
• Maintain up-to-date NetSuite platform knowledge and relationships across the association to collaborate and drive continuous adoption and technology driven innovation.
• Create and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
• Design and drive cascade-style training program on business processes and NetSuite business applications that establish expertise and support within each functional area and across organization.
• Coach teams and managed service providers to drive operations excellence, agility, and quality of services.

Requirements

• Bachelor's degree in relevant discipline.
• 5+ years of hands-on experience with NetSuite solutions design and implementation, customizations, and data migration.
• Hands-on experience with CRM or ERP systems.
• NetSuite Administrator Certification preferred.
• Proven experience overseeing NetSuite integration, implementation, and testing.
• Ability to support data import process and migration.
• Ability to oversee and ensure change management for NetSuite updates.
• Ability to recommend configurations and customizations of NetSuite to meet the business needs.
• Ability to oversee ongoing systems and technical support for the NetSuite system.
• Familiar with NetSuite dashboard and can provide users with relevant reports and KPIs.
• Expertise in NetSuite ERP program with prior experience with NetSuite CRM and eCommerce.
• Familiarity with using NetSuite's native tools to create, integrate, and maintain high performing back-end business functions.

Essential Skills/Knowledge

• Strong understanding of billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting.
• Demonstrated business and stakeholder relationship building experience.
• Strong interpersonal and diplomacy skills.
• Exceptional analytical and critical thinking skills.
• Proven technical and business aptitude.
• Strong organizational, time management and problem-solving skills.
• Significant communication skills in written and verbal formats; showcases clear and concise manner.
• Ability to persuasively communicate complex concepts and programs across technical and non-technical audiences.
• Reliable, self-motivated, and focused on high quality delivery of work products; willing to accept responsibility and accountability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, "Company") is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.