New

Senior Director, Cloud and Data Services (Client-facing)

Vaco
$190,000.00 - $240,000.00 / yr
United States, North Carolina, Raleigh
Jan 07, 2026
Senior Director, Cloud & Data ServicesAbout the OpportunityOur client is launching a new Cloud & Data Services division designed to transform how research, education, healthcare, and public-sector organizations across North Carolina leverage modern infrastructure. This is a rare opportunity to architect a service line from inception-shaping strategy, defining offerings, and driving statewide impact.What You'll LeadBuild & Launch a Modern Cloud/Data Services PortfolioYou'll design and deliver a suite of cloud, hybrid, and data services that meet the evolving needs of public-sector and mission-driven organizations. This includes: Developing new cloud, hybrid, and data service offerings Creating business cases, pricing models, and go?to?market strategies Evaluating emerging technologies and leading proof?of?concept initiatives Establishing a service roadmap aligned with customer needs and market trends Drive Strategy & Operational Excellence You'll set the long-term direction for the service line and build the operational foundation needed for scale: Defining service catalogs, SLAs/OLAs, and operational frameworks Leading capacity planning, technology roadmapping, and service governance Implementing ITIL-aligned service management practices Overseeing incident, problem, and change management processes Managing budgets, forecasting, and P&L performance Engage Customers & Shape Market Presence You'll be a visible leader in the community-partnering with CIOs, executives, and stakeholders across the state: Working with sales/marketing to identify opportunities and shape market strategy Meeting with customers to understand needs and guide service evolution Developing onboarding and migration frameworks Establishing customer success metrics and feedback loops Acting as a technology evangelist and trusted advisor Oversee Infrastructure & Cloud Architecture You'll guide the design and operation of both on?premise and cloud-based environments: Leading data center planning, modernization, and optimization Managing capacity, automation, and orchestration initiatives Partnering with internal teams on power, cooling, network, and security decisions Overseeing cloud infrastructure used to deliver service offerings What You Bring Core Qualifications Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 5+ years leading technical teams and cross-functional initiatives 5+ years in service development, product management, or cloud service creation Strong understanding of data center operations, cloud environments, and hybrid architectures Experience with ITIL or similar service management frameworks Proven financial acumen: budgeting, forecasting, P&L ownership Ability to communicate complex technical concepts to executive audiences Preferred Experience Background in data center operations or DCIM tools Exposure to AI/ML infrastructure or modern data platforms Product management certifications or agile service development experience Knowledge of sustainability or green data center practices Experience supporting education, healthcare, or public-sector organizations Who Will Thrive in This Role This role is ideal for someone who: Has built or scaled a service line before Understands cloud technologies but operates comfortably at the strategic level Can speak credibly with CIOs, state leaders, and executive stakeholders Has both technical fluency and business instincts Enjoys being a community-facing technology evangelist Knows where the cloud and data services market is heading Can balance innovation with operational discipline Why This Role MattersThis is not a "maintain what exists" position. It's a build, shape, and grow opportunity. You'll be laying the foundation for a new business unit with strong organizational support, the ability to influence statewide technology adoption, and the chance to create services that directly benefit education, healthcare, and public institutions. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.