RANGE COMPLEX PROGRAM MANAGER - 74075

Executive Service

Who we are and what we do:

This position reports to the MALETA Range and Program Director. The State of Tennessee offers competitive benefits that include hybrid and flexible remote work schedules; health, dental, vision, and life insurance; tuition assistance; retirement plans; employee discounts for personal purchases; free downtown parking; better-than-average sick and annual leave; plus, State holidays. More information regarding benefits can be found at www.tn.gov/hr/employees1/benefits.html.

How you make a difference in this role:

As the Range Complex Program Manager, you will be responsible for all aspects of the MALETA range training facilities, to include the firearms ranges, range support building, emergency vehicle operations course (EVOC), scenario village, range classrooms, and armory, among others. You will also be responsible for managing two direct reports which includes preparing their annual IPPs, holding one-on-one meetings, and coaching them to success. You will be tasked with strategic planning for your team while also managing the scheduling of all reservations, preparing use agreements, pre-and post-event inspections, inventory control, and the use of technology. This requires working closely with staff and executives to ensure the best utilization of all training spaces and to assist agencies in conducting various training events, classes/briefings, and special events to carry out official State business. This role requires working closely with facilities management and Strategic Technology Solutions (STS) staff to troubleshoot problems and ensure the facilities are well maintained and in good working order. This is a highly visible and forward-facing position that requires someone who can operate quickly, efficiently, calmly, and with a service-oriented attitude. While this position will work around and closely with law enforcement, it is NOT a commissioned position.

Job Overview:

Oversee the scheduling of the MALETA Range Complex facilities and works directly with customers handling their requests and needs. Manages direct reports on the Range Complex team. Prepares and monitors annual IPPs for all direct reports. Attends all MALETA Leadership meetings. Regularly holds One on One meetings with direct reports. Completes onboarding for any new hire. Respond quickly to calls and emails to reserve the range training facilities Listens and asks questions to determine the customers needs and often makes recommendations. Proactively and quickly resolve any conflicts when they occur. Maintains a high level of professionalism and competence when dealing with customers. Being comfortable working with a variety of staff and senior executives is required. Uses client feedback to make recommendations for improvements. As needed, initiates online work orders for repairs, temperature controls, etc., as well as any special requests for unique configurations of the specialty rooms, (such as the Tennessee Rooms) with specific instructions including drawings. Coordinates facility management with weekly schedules for upcoming, specialized training events. Coordinates with STS on the technical needs for all range facilities, to include range scoring processes, classroom audio visual needs, among others. Performs regular inspections of meeting space, ranges, and reset as necessary. Completes other duties and projects assigned.

Minimum Qualifications:

Graduation from an accredited college or university with a bachelor's degree and at least 5 years of professional operational and/or programmatic experience. Preferred knowledge, skills, and abilities: Experience/ability to learn new software technologies (experience with CVENT a plus) Proficiency in Microsoft Office products Excellent written and verbal communication skills Analytical skills: ability to assess and analyze large amounts of critical data and arrive at logical conclusions and make recommendations Must be able to distinguish colors and shades of colors Ability to perform essential physical tasks. Supervisory skills and experience Ability to work in/around a noisy environment Customer service experience Ability to develop strong interpersonal relationships Excellent organizational skills Detail-oriented Perform basic mathematical functions

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.