New

Client First Center Advocate I

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cincinnati
Jan 07, 2026
As a Customer Support Representative, you'll be the first point of contact for customers, delivering fast, friendly, and accurate assistance across multiple channels-phone, email, and digital platforms. Your goal? First contact resolution and an outstanding customer experience. Your responsibilities will include: * Answering inquiries about banking products and services, including account access and troubleshooting. * Handling calls routed through advanced call technology and responding via email, chat, or social media. * Performing account transactions and maintenance activities with precision. * Recognizing sales opportunities and referring clients to the appropriate team. * Staying current on policies, procedures, and product knowledge. * Researching and resolving customer issues efficiently using available resources. * Escalating complex requests when necessary, following department guidelines. What We're Looking For * Strong communication skills and a customer-first mindset. * Ability to multi-task and maintain attention to detail in a fast-paced environment. * Previous customer service or call center experience preferred. * Tech-savvy with basic computer skills and familiarity with digital banking tools. Top Skills: Customer support, problem-solving, adaptability, and professionalism. Job Type & LocationThis is a Contract position based out of Cincinnati, OH. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Cincinnati,OH. Application DeadlineThis position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.