Customer Service Representative

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity:

Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Your Hours: 8am - 5pm, Monday - Friday in the office

Your Responsibilities:

• Work independently and within a team to deliver consistent, exceptional customer experience every time.
• Manage all communications - written, verbal, and in person, in a professional, proactive and efficient manner.
• Resolve all customer requests including orders and follow-up activity courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer, provide root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review a variety of work processes including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team.

You Must Have:

• High school diploma or equivalent in work-related experience.
• Minimum of 3 years of related / relevant experience in position or specialization.
• Proficient computer skills to include Excel, Word, Outlook and Microsoft PowerPoint.
• Advanced computer experience and ability to implement new technologies.
• Excellent problem solving, follow-up, and organizational skills.
• Effective time management skills and the ability to manage multiple tasks and prioritize tasks.
• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences.
• Detail-oriented, used to working in a fast-paced environment, and managing multiple projects.

We Would Also Prefer:

• Salesforce.com knowledge

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.