Video Teller

Join a Great Place to Work Certified company! Consumers Credit Union (CCU) is now hiring a Video Teller! If you love helping customers but prefer a role with less face-to-face interaction, our Video Teller position could be the perfect fit. Check it out and see if it's right for you!

Location:

• For onboarding and training you'll start on-site at our corporate office in Lake Forest for the first 90 days. Then you'll have an opportunity to consider a hybrid schedule (including onsite days at our corporate office in Lake Forest). Onsite schedules will be at our corporate office in Lake Forest, IL.
• Local Northern IL/Southeastern WI candidates only!

As a Video Teller, you will create a positive, interactive experience for members while assisting with their financial transactions such as processing deposits, withdrawals, loan payments, and more through an interactive teller machine. These machines are similar to an ATM but more technologically advanced because they have video capabilities built in!

CCU is a dynamic organization that implements process improvements and embraces change to drive continuous growth and efficiency. The ideal candidate will embrace change, deliver consistent, high-quality performance, and effectively manage evolving responsibilities in a fast-paced environment.

Main Responsibilities:

• Deliver excellent service to members by accurately processing deposits, withdrawals, loan payments, and other transactions through Interactive Teller Machines (ITMs)
• Guide and educate members on using ITM technology, helping them feel confident while identifying opportunities to recommend relevant credit union products and services.
• Perform account maintenance including loan corrections, loan/account fee reversals, and transactional disputes related to the ITM channel.
• Assist with decreasing risk and losses to the credit union by reviewing account activity and by gathering information required for compliance requirements.
• Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to.
• Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to.
• Collaborate with branch employees to create a partnership between the branch and video teller team when assisting members.

Qualifications:

• High School Diploma or GED - Minimum
• Bi-lingual Spanish preferred
• At least 1 year of customer service experience required, financial institution experience preferred
• Strong customer service skills with the ability to build rapport and communicate clearly
• Comfortable multitasking in a fast-paced, technology-driven environment
• High proficiency with computer systems and software applications
• Confident and professional appearing on camera while interacting with members
• Flexibility to work 40 hours/week between the following hours:
  
  
  
  • Monday - Friday: Monday - Friday: 8AM - 6:15PM, rotating Saturdays: 8AM-2PM
    
    
    
    • When scheduled on Saturday you will get a day off during the week!
    
    
    
    
  
  
  
  

Compensation:

The salary range for this role is $15.80 to $22.13 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU:

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.