TITLE: INFORMATION TECHNOLOGY GENERALIST II
LOCATION: ASHBURN, VA
POSITION SUMMMARY
: The IT Generalist II serves as a central point of support, organization, and communication for all technology-related operations within CPG. This role ensures the smooth functioning of user support processes by coordinating daily IT activities, managing service requests, and maintaining accurate documentation. The IT Generalist works closely with internal teams, external vendors, and leadership to troubleshoot issues, support system improvements, and uphold security and compliance standards. With a blend of technical proficiency and strong communication skills, the IT Generalist helps maintain a reliable, secure, and user-friendly technology environment that enables staff to perform at their best.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage CPG's personnel onboarding and offboarding, in relation to accounts and assets
- Track and manage IT hardware and software license inventory
- Maintain records of system configurations, licenses, and support tickets.
- Assist with user account provisioning and deactivation.
- Monitor access rights and escalate anomalies.
- Manage and audit user accounts, Teams, SharePoint Sites.
- Perform monthly, quarterly, annual audits in IT records.
- Manage content on CPG's Intranet
- Create User Help documentation
- Create User Help training videos
- Perform other routine IT audits
- Provide guidance to users on IT policies, software usage, and best practices.
- Other IT duties as assigned.
QUALIFICATIONS
:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree or Associate's degree in computer information systems, or related field.
- 3-5 years of experience.
- Excellent verbal and written communication skills and ability to interact with CPG.
- Proficient in latest technology for IT systems.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Thorough understanding of IT and practical applications to support the company's goals.
Certificates and Licenses:
- Microsoft Office Suite or related software.
Supervisory Responsibilities:
- No supervisory responsibilities for this position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Frequently required to stand, walk, stoop, kneel, crouch, or crawl.
Benefits to Joining Our Team
CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
- Health Benefits - (Medical, Dental & Vision Insurance)
- Flexible Spending Account Options
- 401K Plan
- Employer paid Life & Disability Insurance
- Paid Time Off
- Employee Referral Program
- Employee Assistance Program (EAP)
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
*We utilize E-Verify
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CPG
vision insurance, flexible benefit account, paid time off, 401(k)
Jan 07, 2026