Team Manager, Diamond Services Americas

Diamond Team Manager

The incumbent will be in charge of a Diamond Services team and ensure that the customer experience delivered to our VIP customers are of the highest standards and aligned to our company values. This role would suit an experienced leader with an excellent track record in driving business forward by building a talented team, creating positive experiences and highest service level to Check Point customers. The incumbent will be part of a Global Service organization and functionally cohesive with the TAC Leadership team and a key contributor towards business growth in the cybersecurity service industry.

• Manage employee development, training needs, and coaching to ensure that direct reports have the skill and knowledge base to undertake job responsibilities and develop career paths.
• Lead staff to meet their target objectives through 1 on 1's and Performance Reviews.
• The objective of the Team Manager is to provide team leadership at the highest level of customer service to Check Point's worldwide client base.
• Ensure that the highest level of customer satisfaction is met at all times through defined practices and policies.
• Ensure all operational tasks are handled such as warm transfers, handovers, ticket routing, inbound calls, and escalations.
• Must be comfortable speaking or presenting to large groups at both a technical and leadership level.

• Previous management experience in a technical role is preferred.
• 3+ years of relevant technical work experience.
• 3+ years of Check Point or security experience preferred.
• Strong verbal, written and interpersonal skills.
• General knowledge and understanding of networking and security.
• Knowledge of common operating systems.
• Ability to manage multiple tasks and priorities.
• Must be eligible to work in the US or Canada without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled