Program Manager

The application window is expected to close on 1/15/2026

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Step into Cisco's Lifecycle Innovation and Operations team-a driving force within Cisco Operations, where innovation meets execution. We thrive on delivering transformative solutions, from digital self-service enablement and marketing automation to regulation-based trust applications. Collaborating with partners across Marketing, CX, IT, Operations, and Engineering we power customer success and business growth through powerful initiatives.

Cisco's Operations enables every aspect of our business with innovative solutions. We are a global, dynamic team that is dedicated to driving technology transformation, enabling business growth, and providing an outstanding experience for our users. Join our team and be a part of a forward-thinking and inclusive community that is driving the future of technology, experience, and AI/ML in the business world.

You are a seasoned Senior Program Manager with a strong track record of leading complex programs, driving business growth, and fostering collaboration across teams. You excel in strategic planning, risk management, and stakeholder engagement, with a data-driven approach to delivering measurable results. Your leadership promotes transparency, accountability, and effective communication at all organizational levels.

• Oversee planning, execution, and delivery of complex, large-scale programs involving multiple teams and departments
• Facilitate coordination and communication among diverse functional groups to ensure alignment on goals, timelines, and deliverables
• Develop and maintain program roadmaps, define milestones, and align initiatives with organizational objectives
• Identify potential risks and obstacles early, develop mitigation strategies, and resolve issues to keep programs on track
• Manage relationships with key stakeholders, including executives, partners, and customers, ensuring transparency and alignment
• Allocate and optimize resources across teams to maximize efficiency and program success
• Monitor program progress using data-driven metrics, provide regular status updates, and adjust plans as needed
• Lead change initiatives related to the program, ensuring smooth adoption and minimal disruption

• Bachelor's degree or equivalent experience in Engineering, Information Technology, or related field.
• 8+ years' experience in Program Management in a large organization

• Exceptional communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders
• Current experience within Cisco Operations/ IT and understanding of Cisco Business Process and System Landscape strongly preferred
• Strong critical thinking and problem-solving abilities, with experience in value management and delivery within a product setting
• Program and project management of large, complex initiatives
• Exceptional communication skills, including executive presence, presentation, and writing abilities
• Technical and business understanding for solution scoping
• Governance, change management, and compliance
• Awareness of AI literacy, ethics, and data fundamentals

At Cisco,we'rerevolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond.We'vebeen innovating fearlessly for 40 years to create solutions thatpower howhumans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add tothatour worldwide network of doers and experts, andyou'llsee that the opportunities to grow and build are limitless.We work as a team, collaborating with empathy to make really big things happen on a global scale.Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.