Associate Manager, Customer Success

Location: US-Remote (Must be based in US at time of application).

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The AssociateManageron the SA&IAd Effectiveness Team willuse their analytical and consultative skills to help the world's biggest brands evaluate andoptimizetheir advertising.

We have the vision and passion to drive an industry forward where information, technology, andexpertisecome together to redefine what it means for clients to truly "know" their customers. Itwon'tbe easy; nothing this ambitious ever is. Butwe'reconfidently moving forward, investing in ourselves to turnaspirationinto reality. This is your chance to play a vital part in our story. Lead the way and shape something world-classthat'lldefine your career. As an AssociateManageron the NielsenIQAd Effectivenessteam,you'lluse your analytical and consultative skills to help clients such asMcDonald's, Walmart,Kimberly-Clarkand Procter & Gamble make better, faster, and smarter decisions.

Duties and responsibilities

Project Management:

• Manage projectsfrom client kickoff through delivery, including:
  • Leading client kickoff meetings and all email communicationstoalign oninputs, answermethodologyquestions, and discuss results
  • Coordinating internalteams(neuro and survey operationsteams,data processing teams,etc..) to execute research studies
  • Regularly updating internaldate-trackingand project tracking forms/software
  • Ensuring analysts complete all project administrative tasks
  • Involving senior leadership when necessary
  • Utilizingcutting-edgeresearch methods, including neuroscience and AI, to enhance project outcomes

Project Analysis, Report Writing & Delivery:

• Oversee the success of client deliverables, including:
  • Coaching analysts during data review and story development meetings
  • For simpler, smaller projects: reviewing first drafts of reports andshapinglearningsand recommendations before final alignment from Neuroscientists and senior client service leadership
  • For larger, more complex projects:writingreports and developing insights and recommendationsdirectly (without support from analysts), collaborating with Neuroscientists and senior client service leadership tofinalizeand present results
  • Ensuring analysis is consultative (answers client's business questions,includesinsights frompreviousresearch)
  • OwningQA on all data and slides to ensure error-free drafts are delivered to clients or senior support
  • Providing detailed feedback to junior analystsand senior analysts; coaching themtowards greater independence in producing high-quality deliverables
  • Presenting results to clients, simplifying complex results; senior leads maypresent formore complex projects
  • Incorporatingadvertising principles and best practicesinto reports and presentations
  • Delivering presentations to a variety of audiences, including clients, internal teams, and senior leadership,ensuringthe content is tailored to each audience's needs and level of understanding

Client Engagement:

• Engage directly with clientsbeyond day-to-day tasks, including:
  • Acting as the primary point of contact forclients with established, ongoing relationships with NIQ Ad Effectiveness
  • Communicating independently with clients (constructing client emails with minimal review, answering typical client questions, leading client discussions with support from manager/senior leadership, knowing when to escalate scope change discussions to Commercial partners)
  • Meeting or exceeding client revenue targets by ensuring strong satisfaction with deliverables
  • Contributing tometa-analyses/sharing thought leadership

People Management:

• Play an active role inbi-annual performance review and discussions(writing drafts,participatingin meetings consistently)
• Coach 1-2 analystsdepending on experience (US Only)
• Mentoring team memberson best practices for integrating packaging and design considerations into project workflows
• Leading and developing training sessions as neededto improveanalyst career development

• At least 3+ years of project management experience
• At least 2+ years of experience in Market Research, with exposure to analyzing data, developing insights, andwritingreports synthesizing study results
• At least 1+ years of experience communicating with clients/client service/client management
• Interest/enthusiasm for learning about cognitive neuroscience anditsapplications to marketing research;Background in psychology or neuroscience a plus
• Proficient in Microsoft Office, especially PowerPoint

This role has a market-competitive salary with an anticipated base compensation of the following range: $69,800.00 - $90,000.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion