New 
Customer Experience Specialist II
 PAC Worldwide | |
 United States, Arizona, Phoenix | |
| 4570 West Lower Buckeye Road (Show on map) | |
 Jan 08, 2026 | |
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Description Join Our Team as a Customer Experience Specialist II Are you energized by solving problems and making things happen for customers? We're looking for a Customer Experience Specialist II who thrives on building relationships, managing the details that matter, and creating smooth experiences from order to delivery. What You'll Actually Do You'll be the essential connection between our customers, sales team, and manufacturing operations. Your day includes: * Managing customer relationships for your assigned accounts, ensuring orders flow smoothly and expectations are consistently met * Processing orders from multiple channels (phone, email, EDI) with accuracy and attention to detail * Problem-solving in real-time, coordinating with production, shipping, and accounting to handle returns, credits, and customer issues * Being proactive, analyzing processes and recommending improvements that prevent problems and enhance service * Collaborating with sales reps to understand customer needs, pricing, and account history * Learning continuously, developing deep knowledge of both customer and company products This isn't a script-reading job. You'll use judgment, ask questions, and adapt to meet real customer needs in a fast-paced manufacturing environment. What You Bring Required: * 2-3 years in customer service or sales * High school diploma * Strong computer skills (Microsoft Excel, Word, Outlook) * Excellent written and verbal communication * Ability to manage multiple priorities with a strong sense of urgency * Comfortable with math concepts (percentages, ratios, proportions) Preferred: * Associate's or Bachelor's degree * Manufacturing environment experience * ERP system knowledge (D365 experience a plus) * CRM experience * Graphics programs experience (Adobe Illustrator) What Success Looks Like You're detail-oriented but fast. You communicate clearly with everyone from plant managers to frustrated customers. You work independently but know when to ask questions. You stay calm when things get hectic and find solutions instead of roadblocks. Note: This role includes periodic on-call coverage (evenings, weekends, holidays) in addition to regular business hours. Physical Requirements Primarily desk-based work (up to 90% at computer), must be able to lift 35 lbs. and operate standard office equipment. Ready to make an impact? Apply today and let's talk about how your customer service skills can elevate experiences for our clients. #LI-MS1 #IndeedPHX | |