Museum Shop Lead

Museum Shop Lead Sales Associate, Full-Time (Non-exempt)

Why Join Us?

At the Denver Art Museum (DAM), we work together to build a world where art sparks creativity, and connects, inspires, and empowers people and communities. As a Museum Shop Lead Sales Associate, you will play a vital role in promoting and representing the DAM and Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museum Core Values. You will assist with the daily operations of the Museum Shop by interacting with and assisting visitors, making and processing sales, restocking merchandise, delegating tasks, and supervising associates.

Be a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all! If you share our passion for creativity and community building, we encourage you to apply!

Schedule: Full-time, 40 hours a week. Shifts can vary and may include some evenings and weekends as well as holidays.

Location: Denver Art Museum.

Pay Range: $21.00 - $23.75/hour (Based on experience).

A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.

Perks & Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership and perks; and more.

Please note: Parking at the museum is paid-only.

What You'll Do

As a Museum Shop Lead Sales Associate, your responsibilities will include:

• Customer Service & Sales
  
  
  
  • Greet and engage customers in a friendly, professional manner
  • Understand customer needs and recommend products accordingly
  • Drive sales through product knowledge, suggestive selling, and upselling
  • Manage and motivate staff in a positive and productive manner to ensure top level customer service.
  
  
  
  
• Store Operations
  
  
  
  • Complete all POS transactions in a professional and friendly manner
  • Reconciles POS register at the end of the shift (counting monies and entering data)
  • Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
  • Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
  • Assist in employee schedule creation that may include imputing into scheduling system.
  
  
  
  
• Product Knowledge & Merchandising
  
  
  
  • Stays informed on current promotions, sales, and product features/benefits
  • Actively promotes membership sales and membership renewals
  • Restocks products throughout the day and at closing and communicates product needs to the management team
  • Ensures merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
  • Ability to merchandise throughout the Shop to increase sales including resets and understanding top sellers. This includes sharing product information with staff and creating an exciting, clean, and vibrant atmosphere.
  • Assist in cycle counts to maintain accurate inventory counts
  • Assist the Warehouse Specialist with ECOMM orders including finding product and pulling orders when needed.
  
  
  
  
• Team Collaboration
  
  
  
  • Communicate effectively with coworkers and management
  • Participate in team meetings, training, and store events
  • Support peers with tasks and contribute to a positive store culture
  • Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
  • Constantly strive for collaboration and high morale within the shop.
  • Consistent usage of the Racial Equity Lens in day-to-day operations
  
  
  
  
• Leading the Team
  
  
  
  • Aid in the supervision of associates and delegation of tasks on the sales floor to ensure daily business needs are met and run smoothly
  • Act as a role model and source of support for associates
  • Assist in the interview process and training of new and current sales associates
  • Act as a resource for questions relating to the general museum, exhibitions, the museum complex, and surrounding area and attractions
  • May supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU
  
  
  
  

What We're Looking For

You might be a great fit if you have:

• A high School diploma or equivalent and previous retail experience (2+ years preferred)
• Be the Shop Cheerleader! Bring excitement and positivity to the staff and our guests
• Exceptional customer service skills
• Comfort with sales techniques such as suggestive selling and product knowledge
• Basic math skills for handling cash and inventory
• The ability to use positive language
• Professional demeanor under stress and complicated circumstances
• People-oriented perspective with a focus on inclusiveness
• Dependability, punctuality, and a team-oriented mindset
• Propensity for being detail-oriented with good organizational skills
• Ability to balance multiple priorities and stay organized in a dynamic, fast-moving environment, especially during special events
• Ability to adapt to a variety of situations. No day is the same and have the passion to come in everyday and make a difference
• A dynamic, flexible approach when changes arise
• Patience with the ability to listen and understand
• Creative and curious mindset

Work Environment/Physical Activities

• Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events
• Environment: temperature controlled
• Activities
  
  
  
  • Ability to stand for long periods of time (entire shift)
  • Capable of lifting/moving up to 30-40 lbs
  • Able to bend, reach, and climb ladders as needed for merchandising and stocking
  
  
  
  

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

The position is covered by a collective bargaining agreement with AFSCME-CWU.

Our Hiring Process & What to Expect

We know job searching can be overwhelming, so here's a transparent look at our process:

• Application close date is: January 21, 2026.
• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.
• Interview process will include an in-person panel interview at the DAM.

Who We Are

At the Denver Art Museum, we are deeplycommitted to standingagainst discrimination, violence, and hate in allforms against any individual or group. And we remain focused onfostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as aplatformfor creative expression and community well-being by collecting and presenting work byartists fromdiverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices bysharingthe work of andcollaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity-connecting, inspiring, and empowering people and communities. The museum's board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museuman inclusive and diverse place where everyone always feels welcome.