Customer Care Representative
 Givaudan Fragrances | |
401(k)
| |
 United States, New York, New York | |
 Jan 08, 2026 | |
|
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Job purpose Process sales orders from receipt through to shipment for assigned customers or affiliates, following Customer Care guidelines for the Active Beauty area. Main responsibilities Manage sales order process from receipt of order through to shipment for assigned customers and affiliates, following Customer Care guidelines Provide support for assigned customers and affiliates to meet order requirements Daily customer communication, operations, and sales Analyze client schedules and prioritize orders Resolve issues and handle customer complaints internally and externally Confirm pricing, inventory availability, and provide ship date information Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders, including inspection and shipping documentation requirements where relevant Prepare Invoices, Debit and Credit notes, process notifications, and Customer Returns Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations Coordinate with planning on information relating to demand planning and stock positions Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements Provide coverage and support accounts for other team members Know how to use a difficult situation to get a resolution with the customers Identify opportunities for improvement in customer care Academic background High School or Secondary Education Associate or University Degree Professional experience 1+ years of relevant experience Technical skills Experience in Customer Relationship Management Basic Knowledge of SAP or Order Entry Systems Basic Inventory Management knowledge Microsoft Office Expertise Understanding of Incoterms and Shipping Terminology Benefits Benefits include medical, dental, vision, and a high matching 401k plan Salary Range Based on Experience: $60,000 - $70,000. #LI-hybrid #ZR At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. | |