Customer Service Representative - Convenient Care - Travels Locations - 3, 12's

Location:Lee Health - Lee Convenient Care Locations

Department: Lee Physician Group

Work Type: Full Time

Shift: 6:45:00 AM to 7:15:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Customer Service Representative Lee Convenient Care (Full Time)

Locations: Fort Myers & Cape Coral, FL
Department: LPG Convenient Care Gulf Coast
Travel Required: This role supports 4 Convenient Care locations and requires regular travel between Cape Coral and Fort Myers offices
Pay Range: $20.00 $23.50/hour
All external hires will start at $20.00/hour. Please ensure this meets your needs before applying.

This position follows a 3 twelve-hour shift schedule (6:45 AM 7:15 PM).

• Every other Saturday and Sunday is required

• Variable weekday shifts (MondayFriday) based on clinic needs

• Flexible availability is mandatory

• Schedules are released one week in advance

Please apply only if you can commit to this schedule and flexibility.

• Patient check-in and check-out

• Appointment scheduling

• Insurance verification and billing support

• Providing exceptional customer service in a fast-paced, high-volume clinical environment

• Traveling between assigned Convenient Care locations in Cape Coral and Fort Myers

Medical, dental & vision insurance
Retirement plans with employer contributions
Paid time off, paid sick leave & paid parental leave
Tuition reimbursement & career development programs
Employee wellness resources & mental health support
Opportunities for growth and advancement across the Lee Health system

Apply today to become part of our patient-focused Convenient Care team supporting communities across Fort Myers and Cape Coral.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers