Cloud Services Ops, Associate Engineer

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Major Responsibilities:

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
• Manage cases efficiently within our ticketing system
• Facilitate communication between customers and internal teams to resolve issues
• Update managers and management team on ticket status as required
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare
• Operating systems include Solaris, Linux, Windows

Core Competencies:

* Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
* Adaptable to Change: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
* Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
* Problem Solving Expertise: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers

* Technical Agility: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Motivational Fit:
*Must be able to prioritize and meet deadlines
*Able to work and contribute to a team environment
*Flexible, detail oriented and organized with the ability to multitask and work independently
*Ability to work in a fast paced environment

Preferred background:

• 2+ years working in an IT Help Desk type environment.
• Understanding of Cloud technology
• Basic command line Linux Skills
• Basic Oracle skills
• Basic troubleshooting skills
  

Basic Qualifications:
*Bachelor's degree in Computer Science, Engineering, or other technical field of study

*Must have or be able to obtain Security level clearance.

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $55,000 - $65,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting.

Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

For more information about PTC's comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on-going basis.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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