Sr M365 Engineer

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented System Administration Consultant to join our M365 Engineering team in Newport Beach, CA.

* This role is on-site. You'll work at our state-of-the-art Newport Beach headquarters

As a System Administration Consultant you'll move Pacific Life, and your career, forward by delivering secure, scalable Microsoft 365 Copilot and Copilot Studio capabilities across the enterprise - building governance, support readiness, and reusable solutions - while also helping maintain and improve core M365 services. You will fill a new role that sits on a team of 9 people in the Technology division. Your colleagues will include fellow Microsoft 365 professionals.

How you'll help move us forward:

• Lead the design, implementation, and optimization of M365 Copilot and Copilot Studio solutions to drive business automation, productivity, and AI-powered workflows across the enterprise.
• Collaborate with business stakeholders and engineering teams to identify opportunities for Copilot integration, develop custom Copilot Studio agents, and deliver scalable solutions aligned with Pacific Life's strategic objectives.
• Serve as a primary technical resource for Copilot and Copilot Studio, providing guidance, troubleshooting, and support for advanced generative AI features, prompt engineering, and responsible AI practices.
• Monitor Copilot feature releases, roadmap updates, and industry trends to proactively recommend enhancements and ensure Pacific Life remains at the forefront of Microsoft 365 AI innovation.

The experience you bring:

• Demonstrated expertise in prompt engineering, Copilot Studio agent development, and integrating generative AI capabilities with core M365 services (e.g., Teams, SharePoint, Outlook)
• Proven ability to translate business requirements into Copilot-powered solutions, including automation of workflows, data analysis, and user adoption strategies.
• Strong understanding of responsible AI principles, data privacy, and compliance considerations related to Copilot and generative AI in regulated industries.
• Architectural proficiency with M365 Hybrid designs and M365 security protection suites
• Strong communication skills in dealing with various stakeholders both technical and functional
• 10+ years of progressive experience in solutions using Microsoft platforms with extensive experience in design, architecture, and deployment of messaging solutions
• 7+ years of experience serving as an SME for Microsoft 365 security, architecture and design including Exchange, SharePoint, MS Teams, Intune, Azure AD, AD Federation, OneDrive, etc. in an enterprise environment
• 5+ years of experience architecting, deploying, migrating to online M365 services

What makes you stand out:

• 1+ years of hands-on experience implementing, configuring, and supporting Microsoft 365 Copilot and Copilot Studio in a large enterprise environment
• Microsoft and security certifications such as MCSE, CISSP, Microsoft 365 Certified: Administrator Expert, etc. preferred
• Demonstrated ability to present high-level design and roadmap to senior leaders and business stakeholders
• Demonstrated ability to lead engineers on implementation planning and successful execution of projects

You can be who you are.

People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

* Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
* Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
* Paid Parental Leave as well as an Adoption Assistance Program
* Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.