E-Commerce Regional Supervisor

Join our team in the role of E-Commerce Regional Supervisor to assist and promote our growing E-Commerce Department!

The E-Commerce Regional Supervisor will lead the growth and further development of our e-commerce website, www.shopthesalvationarmy.com. This online thrift store is part of the overall Adult Rehabilitation Centers Command. Our rehabilitation centers are funded by the sale of donated goods in our brick-and-mortar retail stores, our e-commerce store and our recycling operations.

This position calls for high-level analysis along with the ability to engage and motivate front-line staff in multiple locations to drive top and bottom-line performance.

SALARY: $70,304 per year

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

POSITION SUMMARY:

The Ecommerce Regional Supervisor is responsible for overseeing, scaling, and optimizing ecommerce operations across multiple assigned locations. This role provides both strategic direction and hands-on operational leadership to drive consistent revenue growth, operational efficiency, and compliance with established ecommerce standards and best practices.

The Ecommerce Regional Supervisor serves as a key liaison between field-level ecommerce teams and senior leadership, ensuring alignment with organizational goals, performance targets, and brand standards, while supporting sustained growth, scalability, and long-term performance of the ShopTheSalvationArmy.com ecommerce platform.

ESSENTIAL JOB DUTIES:

Regional Ecommerce Leadership & Strategy

• Develop and maintain a comprehensive understanding of end-to-end ecommerce operations, including:
  
  
  
  • Ecommerce platform functionality and IT systems
  • Payment processing and risk mitigation
  • Posting, packing, shipping, and returns workflows
  • Customer service operations
  • Performance metrics, KPIs, and analytics
  
  
  
  
• Evaluate regional performance data to identify trends, risks, and high-impact opportunities.
• Establish regional execution plans that support month-over-month and year-over-year ecommerce growth.

Field Execution & Revenue Growth

• Provide direct, hands-on leadership and support across approximately 8+ locations to drive ecommerce revenue through:
  
  
  
  • Increased and optimized product postings
  • Staffing assessments, productivity evaluation, and performance optimization
  • Standardization of photography, titles, and descriptions across all major categories
  • Implementation and enforcement of standardized operating procedures and best practices
  • Identification and elimination of operational inefficiencies
  
  
  
  
• Ensure consistent execution of ecommerce standards across all assigned locations.

Team Development, Training & Compliance

• Train, coach, and support ecommerce supervisors, specialists, and associates within assigned regions.
• Monitor compliance with SOPs, quality standards, and productivity benchmarks.
• Partner with leadership and HR to address performance gaps, corrective actions, and continuous improvement initiatives.
• Support onboarding and training of new ecommerce team members to ensure rapid and consistent adoption of standards.

Cross-Functional Collaboration

• Partner with Directors, Regional Directors, District Managers, and Store Managers to align ecommerce strategy with broader organizational objectives.
• Act as a subject matter expert on ecommerce operations, industry trends, and omni-channel best practices.
• Provide operational guidance and recommendations to leadership based on field observations and data analysis.

Travel & Onsite Support

• Travel weekly to assigned centers to conduct onsite reviews, audits, training sessions, and performance evaluations.
• Provide hands-on support to address operational challenges and ensure consistent execution across locations.
• Maintain regular field presence to reinforce standards, accountability, and team engagement.

QUALIFICATIONS:

• Strong retail background with demonstrated expertise in ecommerce operations, platforms, and analytics.4+ years Ecommerce experience in apparel and accessories, wholesale/retail environment is preferred.
• Minimum of 4 years of experience in ecommerce operations, including online merchandising, fulfillment, and performance optimization within a retail or wholesale environment preferred.
• Experience supporting or managing multi-location or regional operations.
• Bachelor's degree in Marketing, Business, Sales, or a related field preferred.
• Exceptional organizational and time management skills with the ability to manage multiple priorities across locations.
• Adaptable, resourceful, and effective in a fast-paced, performance-driven environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and database-driven reporting tools.
• Must possess and maintain valid Driver License

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs.
• Ability to perform various repetitive motion tasks

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.