Guest Services Specialist - 11-050 - SC/ Long Beach Red Shield

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

This position is responsible for being the frontline customer service for communications with outside guests, members, and general community. They are to receive calls, emails, and messaging and direct the individuals to the correct person or department accordingly. Additionally, they are also to update and maintain the guest/member portal, calendar, and program directed messaging. Lastly, they will be able facilitate guest and member inquiries regarding membership, classes, payments, and scholarships as well as prepare documentation for review in these areas.

Pay Range

$18.00/hr. - $21.00/hr.

Essential Functions

Responsibilities:

• Receive and respond to guest and member inquiries and direct them to the appropriate departments.
• Edit content to be distributed through multiple portals of communication.
• Monitor communications on various digital platforms.
• Update and maintain member and guest databases.
• Utilize corresponding kiosk/point-of-sale system.
• Maintain interdepartmental calendar for programs, events, rentals, and reservations as needed.
• Prepare documentation and reports for review in the areas of membership, scholarships, and payments.
• Support members in enrollment, renewals, payments, and issues regarding membership.
• Must be able to verbally communicate with various members of the community through phone or in person.
• Must be able to maintain files and confidentiality regarding member and client personal information.
• Must be able to count money.
• All other duties assigned within the scope of the position.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• Associates degree preferred in communication or guest services.
• Minimum of 2 years-experience within the field of communication or guest services
• Background Check Required
• Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Must be willing to work weekends or extended hours when required.
• A criminal background check is required with certification for Protect the Mission policies and procedures.
• Must be proficient with learning and adapting to software and tools related to the organization.
• Bilingual preferred.

Skills, Knowledge & Abilities

• Abide by Salvation Army Policies and Procedures and have an acceptance of Salvation Army philosophy and mission.
• Ability to meet deadlines and work independently.
• Excellent communication skills, both verbally and written
• Good organizational skills
• Ability to adjust work and pivot quickly based on organizational needs.
• Ability to work with others in a team environment.
• Ability to receive instruction and follow-through