Director of Patient Financial Services

Job Title: Director

Location: System Business Office

Department Name: Patient Financial Services

Req #: 0000223850

Status: Salaried

Shift: Day

Pay Range: $100,000.00 - $142,125.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Director of Patient Financial Services is responsible for leading initiatives aimed at promoting patient advocacy and financial assistance for uninsured, underinsured and vulnerable populations. The Director plays a key leadership role in overseeing the financial services team to ensure that patients receive the necessary support and resources to navigate financial barriers to healthcare. This position supports strategic planning, drives performance improvements, ensures regulatory compliance and collaborates across departments to maintain financial sustainability for the hospital system. The Director will manage vendor relations and oversee and direct team efforts in support of driving financial assistance key performance indicators, timely billing, audit accuracy, cash acceleration, and exceptional patient experience. She/he will work with clinical staff, community health workers, and government agencies to ensure timely and accurate financial assistance screenings and develop strategies and workflows to mitigate any regulatory changes that could negatively impact financial assistance programs. The Director ensures that the department meets and exceeds goals and objectives aligned with the organization's mission and strategic plan, focusing on operational efficiency, financial performance, quality management, and customer satisfaction.

Qualifications:

Required:

• Bachelor's Degree or equivalent experience required.
• Knowledge in all aspects of Non-Federal and Federal billing regulations, and federal and state programs such as Medicaid and Charity Care.
• Medical terminology and computer skills.

Preferred:

• Minimum of 10 years in management/leadership role.

Scheduling Requirements:

• Full-Time, Salaried position- 37.5 hours a week
• Travel to Oceanport, NJ as needed
• Some travel may be required for on-site collaboration.

Essential Functions:

• Provide leadership and direction for the Patient Financial Services and Revenue Cycle departments, ensuring alignment with the organization's mission, vision, and values.
• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests.
• Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs.
• Uses sound employee relations practices and maintains high levels of visibility and accessibility.
• Lead change initiatives, interpreting the impact of organizational changes for staff and developing strategies for successful implementation.
• Develop and implement comprehensive financial assistance workflows and procedures for uninsured/underinsured and vulnerable populations.
• Collaborate with corporate revenue cycle team to improve patient communication around billing and financial assistance programs, ensuring a high level of patient satisfaction.
• Utilize data analytics to track key performance indicators such as self-pay outcomes, cycle time to approvals for financial assistance programs and conversion rates denial rates.
• Provide monthly and quarterly reporting on revenue cycle performance to senior leadership, offering insights and recommendations for improvement.
• Serve as the primary point of contact for revenue cycle inquiries within the hospital, ensuring strong working relationships and timely resolutions to financial assistance eligibility inquiries.
• Coordinate discussions with clinical department leaders to assist with discharge planning for uninsured patient.
• Coordinate with IT to improve system functionality and technology effectiveness for revenue cycle processes.
• Lead the implementation of new procedures and provide ongoing education to maintain compliance and improve the efficiency of the hospital's revenue cycle.
• Utilize principles of Continuous Quality Improvement in all work situations, seeking feedback and recommendations to enhance quality and productivity.
• Lead efforts to improve patient satisfaction and operational processes within the department.
• Ensure compliance with all regulatory requirements, including state and federal rules and regulations.
• Implement innovative systems and processes that improve staff and patient quality/satisfaction.
• Oversee daily operations, budgeting, financial management, and human resource management within the department.
• Able to project and appropriately staff the unit/department to effectively function.
• Utilizes resources, both labor and non-labor to maximize efficiency and quality.
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
• Determines priorities and organizes work and time to meet them.
• Follows sound employee retention techniques; effective selection and hiring.
• Interviewing, recognition, fair and timely discipline, and ongoing performance feedback.
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively.
• Demonstrates cultural competency and ability to maintain a diverse workforce.
• Completes tasks and assignments in a timely, accurate and efficient manner.
• Remains positive and focused despite obstacles and setbacks.
• Demonstrates a sense of urgency in completing assignments.
• Organizes multiple assignments and/or projects simultaneously to accomplish goals.
• Communicates issues and policies to all staff members as it relates to department and ancillary areas.
• Training and developing new hires.
• Informs staff of System updates and is responsible for providing any/all pertinent information related to state and federal programs.
• Maintains open communications with management.
• Takes initiative is self-starting and self-directed to achieve goals.
• Achieves expected results and outcomes without compromising RWJBH core values, processes, or procedures.
• Manages multiple departments/staff and assures all issues are addressed and patients are screened for assistance and or provide an estimate appropriately without delay.
• Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence.
• Provides clear communication and expectations for staff around KPI's and goals.
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies.
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer