Pentagon Field Ops Team Lead

Description

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Groupproviding world-class customer service and support to theHeadquarters Air Force (HAF), Headquarters Space Force,and other locations, leased spaces, and alternate sites.

This position supports high-visibility national defense operations and key stakeholders, includingOffice of the Secretary of Defense (OSD), Joint Chiefs of Staff,and National Military Command Center (NMCC).You'llplay a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment.

The Field Operations Team Lead will be a people leader and willover seethe followingworkcenters: Routine Requirements, Tech Refresh, Personal Wireless Communications Systems (PWCS), Desktop Support, and the Walkup Help Desk.

Primary Responsibilities:

• Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding9,000 personnel.

• Guide a team of~20IT professionals, fostering a culture of excellence in customer service while developing their technical capabilities.

• Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.

• Be familiar with remote support tools such as Remote Desktop and BEL Manage.

• Document incidents and service requests using Remedy and ServiceNow.

• Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.

• Coordinate broader equipment outages with the Communication Focal Point Manager.

• Contribute to Continuity of Operations (COOP) exercises and mission assurance planning.

• Act independently on complex assignments and collaborate with other IT professionals as needed.

Basic Qualifications to be considered:

• Bachelor's Degree and 8+ years of relevant experience in leading teams in IT environments.

• Demonstrated experience overseeing multiple teams delivering IT support services.

• Proven ability to manage programs effectively and deliveraccurate,timelyreports to leadership, supporting informed decision-making and mission success.

• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).

• Active DoD Secret security clearance (or higher).

• Experience supporting U.S. Government and/or DoD customers.

• Strong troubleshooting skills and a proactive, self-starting mindset.

Preferred Qualifications:

• Military experience, particularly in supporting senior military leaders.

• Master's Degree in IT or a related field.

• Ability to thrive in a high-tempo, mission-driven environment.

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.