Site Reliability Engineer II

Job Posting Title:

Site Reliability Engineer (Irving, TX)

About Gartner:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

What we're looking for:

Gartner is looking for a Site Reliability Engineer to join our collaborative, Agile team. This position will improve Gartner's customer experience and increase the value of our products by increasing the reliability and performance of our client-facing application and service offerings.

Why you'll want to come to work:

• Measure performance against SLOs in partnership with stakeholders, and ensure systems continue to meet SLOs over time.

• Work to improve performance, scalability, and stability of applications.

• Participate in operational support and on-call rotation shifts for supported systems and products.

• Respond to incidents in production and help triage the application/system issues and identify root causes or remediations to help restore services quickly

• Conduct blameless post mortems to troubleshoot priority incidents.

• Use automation to reduce the probability and/or impact of problem recurrence.

• Identify and evaluate alerting posture

• Create dashboards and reports to communicate key metrics.

• Implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation

• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams,

• and project management teams.

• Participate in continuous improvement in software quality and infrastructure reliability and resilience.

• Build and maintain documentation for all assigned projects.

• Build and maintain performance testing frameworks, tools, and methodologies

• Automate manual operational work (i.e., "toil") using pipelines or by using new software or any other appropriate mechanisms

• Conduct analytics on previous incidents to understand root causes and better predict and prevent future issues. Keep a proactive approach to spotting

• problems, areas for improvement, and performance bottlenecks.

• Participate with stakeholders such as Dev teams or product owners to define service level objectives (SLOs) for application & system operations.

• Collaborate with development teams to promote the concept of reliability engineering during all phases of the SDLC to detect and correct performance issuesand meet availability goals.

What you'll bring to the team:

Must have:

• 5+ years of information technology experience with 3+ years working on DevOps/SRE team or similar

• Experience with incident and response management.

• Experience with AWS cloud, specifically services such as EC2, EKS, API GW, Lambda, etc. or similar cloud technologies & services

• Experience with back-end technologies such as J2EE, JDBC, Tomcat, .NET Core/ C#, Spring, Hibernate, etc.

• Experience with building tools to automate production support activities that enable efficiency and productivity of Support teams

• Prior experience in working as a Cloud DevOps Engineer, Build & Release Engineer, System Administrator is preferred.

• Prior experience in Integrated Docker container orchestration framework using Kubernetes by creating pods, config Maps, deployments using Jenkins

• Working knowledge of client-side technologies such as NodeJS/ JavaScript / React JQuery

• Experience with troubleshooting, root-cause analysis, application design, and implementing components .

• Working experience with monitoring tools like Splunk and APM tools such as Dynatrace, DataDog, New Relic, AppDynamics, etc.

• Working knowledge of production support processes such as incident/change/problem management, call triaging and escalation procedures.

• Exposure on Akamai/Cloudflare/Cloudfront as CDN

• Strong Operating Systems (UNIX/Linux) background.

• Preferred: Exposure to Performance Engineering concepts

• Desired: Exposure to chaos testing or chaos engineering

• Experience in collaborating with Dev/DBA/Architecture teams or other relevant teams and performing root cause analysis with good working knowledge of

• application, processes, operating system

• Advanced analytical, problem-solving skills, oral and written communication skills

• Highly adaptable to changing circumstances. Interested and capable in continuously learning new skills and technologies.

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

What you'll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact - your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What we are:

• Action Oriented - You have what it takes to deliver measurable results, fast. We encourage and guide the vision, roadmap to success and the action it takes to make it happen.

• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful, radical candor to your work, with a mindset of desiring ongoing professional and personal development.

• Collaborative - You believe in the one team, shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web: gartner.com/en/digital-markets

Careers: jobs.gartner.com/teams/digital-markets

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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